Fast supervised transfer

  1. 5 years ago

    After you hit the supervised-transfer button the request is immediately send to asterisk, but asterisk waits to complete the number with the transferdigittimeout timer.
    You can hit the # on the phone after pressing the supervised-transfer button to stop the waiting and start the dial.
    Transferring with Fop2 always have the complete number so asterisk don't have to wait.
    Is it possible that Fop2 send a invite with a # at the end on a supervised transfer?
    The transferdigittimeout timer can't be set low because the users needs some time to dial the number if they transfer by phone.
    I have set it to 2 seconds, a bit short for normal transfers and a bit too long for Fop2 transfers.
    Hitting the # on the phone to speed things up after transferring with Fop2 is not a nice solution.
    Or is there a solution that I can make in the dialplan?

  2. admin

    13 Feb 2014 Administrator

    To see if the # makes a difference you can test it by using the dial text box to transfer. If you set blind_transfer=0, supervised_transfer=1 in fop2.cfg, then the transfer from dial will be atxfer commands in ami, so you can type something like:

    1234#

    and hit enter while on a call, and it should do the atxfer with the above number. Perhaps the feature timeout is not used when performing the action via AMI, I really do not know, but you can do the test to verify.

    The potential problem I see by adding # is that it might be treated as part of the destination extension and hence it might not match some dialplans as valid destination number.

  3. 4 years ago

    I am curious on this. Is there a file we can change to append the # to the number? Our receptionist does not like the delay. She does not like hitting extra buttons either.

    Thanks,

  4. admin

    26 Aug 2015 Administrator

    There is no file to append it.. I will modify version 2.30 to include # at the end of atxfer commands.

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