Question regarding queue pause

  1. 2 weeks ago

    Hello,
    I have a question regarding how the queue works.
    On FOP2 panel we can put user of queue on pause. The question is for how long this pause works and for how long it ignores calls in the queue? How can we manage this? Is that operator paused for a hour, two or a day or until someone unpauses him.
    We can’t find this information and it would be great if you could explain. Please advise. Thank you!

  2. last week

    When an agent selects a pause reason other than "Available" the agent is paused in the queue. Also, if you click on the little circle in upper left of extension wided and select "Pause" the agent is paused with a reason. In either case, the agent is paused until someone un-pauses.

    I assum you have check out the docs at https://www.fop2.com/docs/userguide.php

  3. Typo:
    Also, if you click on the little circle in upper left of extension widgit and select "Pause" the agent is paused without a reason.

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