Last active 2 years ago
I would really like a module that logs users in and out of queues at specific times (especially OUT).
Maybe there is a way to do this at the moment someone can tell me about?
Can someone please help me. What file do I edit to disable DND in the drop down menu?
We are on the latest version.
I have now had a number of customers ask that the ACTION buttons have text under them explaing what the acions are. I do realise that you can "mouse over" the buttons, but the users would rather have the buttons with a smaller logo and a text describer of the action...
Are there any options for these buttons??
I have a customer with a unique issue. The customer has a support desk which a queue assigned to it. The problem is that quite often agents within the queue put themselves on "Do Not Disturb" via the FOP2 interface and then will "click" on a incoming call to answer a call in the queue to help colleges out.
The issue is that about half of the time using this methodology FOP2 allows the call to be picked up, the other half it just cuts the call off???
Any ideas where to look for this problem??
Good Afternoon all,
I have a site I'm trying to configure multiple servers. I have added the 2nd server into fop2.cfg (/var/local/fop2/fop2.cfg) and also on the remote site I have added the Manager IP address in manager_additioanl.conf (/etc/asterisk/manager_additional.conf) into the remote server (second server).
The second server has all the same rights and passwords as the 1st Server.
The issue is that when I run ./autoconfig-users-freepbx.sh from the 1st server, all I get to see is the extensions and trunks etc that are based on the 1st server?
So FOP2 only displays the 1st server. How do I get it to display the 2nd server information to display???
The 2 servers are in different countries and I have TCP 5038 NATed. Is there any other ports that I require to make this work??
Thanks for your help.
Logical Solutions, NZ
Is it possible to show if an extension is call forwared? If so how?
If not is this function in the next release?
I have a number of customers asking to be able to see when a extension is set to call FWD and where it is being forwarded to?
Is this in the next release???
Still having the same problem as before, although I have cleaned up the code a bit.
This is the revised code.
#!/bin/bash for EXTNO in `cat /etc/asterisk/voicemail.conf | grep "=>" | cut -d, -f1 | sed 's/ => /:/g' | cut -d: -f1` do for CHKNO in `cat ./manual-user-rights.cfg | cut -d: -f1` do if [ "$EXTNO" == "$CHKNO" ] then PERMISSIONS=`cat ./manual-user-rights.cfg | grep "$EXTNO" | cut -d: -f2` SECRET=`cat /etc/asterisk/voicemail.conf | grep "$EXTNO =>" | cut -d, -f1 | sed 's/ => /:/g' | cut -d: -f2` echo "user=$EXTNO:$SECRET:$PERMISSIONS" fi done done echo "buttonfile=autobuttons.cfg"
When I call the script directly it executes fine, with correct output. When I execute 'fop2_server restart'. It executes the script but the config from the script doesn't seem to be loading. When I execute 'service fop2 restart' the script doesn't even get executed.
Output from the script when called directly:
user=4006:4006:pickup user=4003:4003:all user=4256:4256:pickup,hangup,dial buttonfile=autobuttons.cfg
The format of 'manual-user-rights.cfg' is:
ext:permissions 4003:all 4006:pickup 4256:pickup,hangup,dial
It doesn't appear to be a file permission issue as I am using the default file. If I use the default script, It runs when 'service fop2 restart' and 'fop2_server restart' are executed whereas if I use my code, it only runs on 'fop2_server restart'
Any help would be greatly appreciated
Can we please chat to you online???
The user secret and extension are both held in the $USER variable.
Thanks about the reload info.