Last active 2 years ago
I've bought and registered the licence for Autowrapup. I know I need to declare it in fop2.cfg like this:
But there is no code in /var/www/fop2/plugins/ for Autowrapup and it is not working.
How do I get this installed and working?
Is there a way to disable an agents ability to left click and Pickup a call directly from the queue?
When an agent does that, the call is not recorded and no record of it is kept for display in Call Center Stats Pro.