Last active 2 years ago
We're having issues where somebody sets themselves to busy/dnd - leave their desk - and return to only see they have been logged out of FOP2 and also all queues previously logged in to.
Is there a timeout setting ANYWHERE in FOP2?
Also - I am referring tot he 44 second pause which is the one that was automatic.
Today I sat with Henry in our support team and select Break as the pause option. After seconds, it automatically un-paused.. We then had to repause ourselves.
See attached screenshot.
What could be causing this?
A lot of people will put themselves on lunch but come back to an "available" phone. I would understand what you are saying, however it doesn't happen after the designated 60 seconds wrap up time, it waits 5-6 minutes before unpausing the agent.
I will monitor these today and report back.
We've recently enabled Auto Wrapup plugin. Everything seemed fine initially, however we quickly started noticing agents pause status automatically unpausing/changing.
Is this a known issue?
Agent will go on lunch - set pause to lunch. Some moments later there is a computed unpause.
Any ideas? @admin
We recently purchased the speed dial plugin however we'd like it to work in a particular way, and we're unsure how to do this.
If we have an established call with a customer of ours and want to transfer the call to extension 000 for example we would normally transfer on the phone to 000, advise the transfer recipient who the customer is and then hit transfer.
How can we do this using the speed dial plugin?