Support — FOP2 Forum

How do I get support?

ssmmdd — Sat, 04 Jul 2026 21:11:51 +0000

The Live Chat Bot is useless and cannot get me to a human, but also does not know how to get me to a human. It keeps saying to check the Portal, but there's nothing on the Portal for support. I need to get my Licence Code revoked. I cannot do it on the old VPS as it is dead. I cannot do it on the Portal as it claims I've done it 4 times or something. Can someone please help me?

FOP2 Inbound calls showing on incorrect Line in Panel

Somergre — Thu, 14 May 2026 19:10:01 +0000

In FOP2 version 2.31.40, calls to users are showing as coming in on line 2-4 and not on line 1. There is one user where the calls show on line 4 and 5 only and nothing before that. We have reloaded the panel and asterisk as well as disabled the Button and enabled it again. Has anyone seen this before?

presence manager not updating extension on asterisk to DND freepbx version 17.0.28 with FOP2 2.31.50

Natman — Wed, 25 Mar 2026 11:13:49 +0000

Fresh install of freepbx version 17.0.28 with FOP2 2.31.50, presence manager installed but doesn't seem to be changing extensions to DND.

FOP2 presence state and Sangoma Phone presence state don't match

fsoggia — Mon, 05 Jan 2026 14:17:04 +0000

Hi. As wrote in the title, FOP2 presence state and Sangoma Phone presence state don't match.
I read very old topic in this forum, but no solution
Any idea how to fix it? Thanks

RE: fop2 not loading and times out

robblack26 — Tue, 30 Dec 2025 04:24:27 +0000

fop2 not loading and times out but fop2 manager loads fine I am running FreePBX 16.0.45
fop2 Version: 2.31.29 Panel Server Status: OK
I rebooted the FreePBX server and Reloaded the fop2 Panel but nothing is working.
How do I fix?

fop2.service restarted every 80 Seconds

kamiranco — Thu, 11 Dec 2025 16:25:50 +0000

Hi Dears

We have FOP2 V.2.31.49 with FreePBX 16.0.41.4 and Astrisk 20.4.0
fop2.service restarted every 80 Seconds.
Every 80 Seconds FOP2 panel in user side will disconnected and after 5 seconds it will reconnect.
but every Caller ID in User panel will lost.

Dec 11 19:41:54 freepbx.sangoma.local systemd[1]: Starting Flash Operator Panel 2...
Dec 11 19:43:25 freepbx.sangoma.local systemd[1]: fop2.service start operation timed out. Terminating.
Dec 11 19:43:25 freepbx.sangoma.local systemd[1]: Failed to start Flash Operator Panel 2.
Dec 11 19:43:25 freepbx.sangoma.local systemd[1]: Unit fop2.service entered failed state.
Dec 11 19:43:25 freepbx.sangoma.local systemd[1]: fop2.service failed.
Dec 11 19:43:30 freepbx.sangoma.local systemd[1]: fop2.service holdoff time over, scheduling restart.
Dec 11 19:43:30 freepbx.sangoma.local systemd[1]: Stopped Flash Operator Panel 2.
Dec 11 19:43:30 freepbx.sangoma.local systemd[1]: Starting Flash Operator Panel 2...
Dec 11 19:45:00 freepbx.sangoma.local systemd[1]: fop2.service start operation timed out. Terminating.
Dec 11 19:45:00 freepbx.sangoma.local systemd[1]: Failed to start Flash Operator Panel 2.
Dec 11 19:45:00 freepbx.sangoma.local systemd[1]: Unit fop2.service entered failed state.
Dec 11 19:45:00 freepbx.sangoma.local systemd[1]: fop2.service failed.
Dec 11 19:45:05 freepbx.sangoma.local systemd[1]: fop2.service holdoff time over, scheduling restart.
Dec 11 19:45:05 freepbx.sangoma.local systemd[1]: Stopped Flash Operator Panel 2.
Dec 11 19:45:05 freepbx.sangoma.local systemd[1]: Starting Flash Operator Panel 2...
Dec 11 19:46:36 freepbx.sangoma.local systemd[1]: fop2.service start operation timed out. Terminating.
Dec 11 19:46:36 freepbx.sangoma.local systemd[1]: Failed to start Flash Operator Panel 2.
Dec 11 19:46:36 freepbx.sangoma.local systemd[1]: Unit fop2.service entered failed state.
Dec 11 19:46:36 freepbx.sangoma.local systemd[1]: fop2.service failed.
Dec 11 19:46:41 freepbx.sangoma.local systemd[1]: fop2.service holdoff time over, scheduling restart.
Dec 11 19:46:41 freepbx.sangoma.local systemd[1]: Stopped Flash Operator Panel 2.
Dec 11 19:46:41 freepbx.sangoma.local systemd[1]: Starting Flash Operator Panel 2...
Dec 11 19:48:11 freepbx.sangoma.local systemd[1]: fop2.service start operation timed out. Terminating.
Dec 11 19:48:11 freepbx.sangoma.local systemd[1]: Failed to start Flash Operator Panel 2.
Dec 11 19:48:11 freepbx.sangoma.local systemd[1]: Unit fop2.service entered failed state.
Dec 11 19:48:11 freepbx.sangoma.local systemd[1]: fop2.service failed.
Dec 11 19:48:16 freepbx.sangoma.local systemd[1]: fop2.service holdoff time over, scheduling restart.
Dec 11 19:48:16 freepbx.sangoma.local systemd[1]: Stopped Flash Operator Panel 2.
Dec 11 19:48:16 freepbx.sangoma.local systemd[1]: Starting Flash Operator Panel 2...

FOP 2 does not startup on a New FreePBX 17 install

cmartin — Tue, 11 Nov 2025 22:42:23 +0000

I followed installation instructions for both main program and wallboard and registered the product, but FOP2 does not start it just keeps trying to restart. FOP2 panel and admin panel can be reached while it is restarting, but it reloads browser whenever it restarts.

after running:
root@pbx:/# journalctl -xeu fop2.service
Subject: A start job for unit fop2.service has failed
Defined-By: systemd
Support: https://www.debian.org/support

A start job for unit fop2.service has finished with a failure.

The job identifier is 2754 and the job result is failed.
Nov 11 14:29:36 pbx.thedocs.md systemd[1]: fop2.service: Consumed 5.239s CPU time.
Subject: Resources consumed by unit runtime
Defined-By: systemd
Support: https://www.debian.org/support

The unit fop2.service completed and consumed the indicated resources.
Nov 11 14:29:42 pbx.thedocs.md systemd[1]: fop2.service: Scheduled restart job, restart counter is at 29.
Subject: Automatic restarting of a unit has been scheduled
Defined-By: systemd
Support: https://www.debian.org/support

Automatic restarting of the unit fop2.service has been scheduled, as the result for
the configured Restart= setting for the unit.
Nov 11 14:29:42 pbx.thedocs.md systemd[1]: Stopped fop2.service - Flash Operator Panel 2.
Subject: A stop job for unit fop2.service has finished
Defined-By: systemd
Support: https://www.debian.org/support

A stop job for unit fop2.service has finished.

The job identifier is 2825 and the job result is done.
Nov 11 14:29:42 pbx.thedocs.md systemd[1]: fop2.service: Consumed 5.239s CPU time.
Subject: Resources consumed by unit runtime
Defined-By: systemd
Support: https://www.debian.org/support

The unit fop2.service completed and consumed the indicated resources.
Nov 11 14:29:42 pbx.thedocs.md systemd[1]: Starting fop2.service - Flash Operator Panel 2...
Subject: A start job for unit fop2.service has begun execution
Defined-By: systemd
Support: https://www.debian.org/support

A start job for unit fop2.service has begun execution.

The job identifier is 2825.
Nov 11 14:29:43 pbx.thedocs.md fop2_server[59336]: Using enp1s0 interface for license binding as configured in init script options file.
Nov 11 14:29:43 pbx.thedocs.md fop2_server[59336]: If you want to specify a different interface, please use the -i command line option.
lines 1485-1528/1528 (END)

Any help would be appreciated.

Transferring FOP2 configuration

jzimmer — Mon, 27 Oct 2025 14:23:30 +0000

Updated a FreePBX 15 / Asterisk 18.26.4 server to a new FreePBX 17 / Asterisk 22.5.2 setup. I installed a new FOP2 license and then used the instructions at https://www.asternic.net/docs/knowledgebase/migrate_fop2_config/ to move the FOP2 configuration to the new server. When we run the import command on the new server, we get an error.

Importing groups
PHP Fatal error: Uncaught mysqli_sql_exception: Field 'context_id' doesn't have a default value in /var/www/html/fop2/lib/dblib.php:96
Stack trace:

0 /var/www/html/fop2/lib/dblib.php(96): mysqli_query()

1 /usr/src/fop2/server/import_fop2_configs.php(107): dbcon->consulta()

2 /usr/src/fop2/server/import_fop2_configs.php(385): import_groups()

3 /usr/src/fop2/server/import_fop2_configs.php(21): main()

4

thrown in /var/www/html/fop2/lib/dblib.php on line 96

Any suggestions on getting the config import to work, or do we need to rebuild the configs from the GUI?

After 2.31.39 queueagent permission not working

sidneymcgeer — Tue, 05 Mar 2024 19:41:34 +0000

As per title, I upgraded to 2.31.39 and have rebooted. After that users can no longer remove themselves from a queue.
No other changes were made to FreePBX. All affected users are still in the Dynamic Agents in the FreePBX queue. No other updates have been applied to FreePBX.
How to debug?

issue "System is not available right now"

zoodfekr — Sat, 06 Sep 2025 16:47:50 +0000

I have installed FOP2 on Issabel 5, and the admin panel loads correctly at:
https:///fop2/admin/
And when I run:
/usr/local/fop2/fop2_server --test
It says:
Flash Operator Panel 2 - License file /usr/local/fop2/fop2.lic not found.
Running in Demo Mode
Connection to manager OK (070003)!
And it's working fine, but when I want login to:
https:///fop2/
I get the following error :
System is not available right now
I have 20 extensions. Could this message be due to the number of extensions?
Let me know if you'd like me to assist you further!

It looks like FOP2 has no active development any more

noonoo — Mon, 04 Aug 2025 16:11:18 +0000

As a long time user (for many of my customers) of FOP2 and Asternic, I getting the impression that the project FOP2 is somewhere dead. Unfortunatly I must say. So I hope to hear a differtent perspective.
For one of my customers I have upgraded the server from a Freepbx11 installation to a clean installed Freepbx 17 / Asterisk 22. This is an exsiting FOP2 user. And the customer would like me to install FOP2 on the new installed PBX. After some investigation I came to the conclusion it is not anymore a simple setup but has serveral pitt falls. Nicolas, can you comment on this please?

MYSQL ERROR

schiffsratte — Wed, 05 Jun 2024 10:15:48 +0000

Hello,
I (re) installed fop2 on a freepbx17 debian12 server (asterisk 21)
I get an MySQL error in the Call History popup.
I had to install asterisk and dahdi with phreakscript as I needed an old dahdi driver and had to more or less manually install freepbx17 (without asterisk) on top.
All seems to be working, the only error I get is this :

Fatal error: Uncaught mysqli_sql_exception: Unknown column 'direction' in 'having clause' in /var/www/html/fop2/lib/dblib.php:96 Stack trace: #0 /var/www/html/fop2/lib/dblib.php(96): mysqli_query() #1 /var/www/html/fop2/lib/dbgrid.php(826): dbcon->consulta() #2 /var/www/html/fop2/lib/dbgrid.php(1685): dbgrid->set_pagination() #3 /var/www/html/fop2/lib/dbgrid.php(1182): dbgrid->print_grid() #4 /var/www/html/fop2/calldetailrecords.php(600): dbgrid->show_grid() #5 {main} thrown in /var/www/html/fop2/lib/dblib.php on line 96

The asteriskcdrdb database is the old one I reimported from the old centos freepbx16 server .
The call history is working for both inbound and outbound calls .
Does anybody know where the column 'direction' is supposed to be ?
I guess there has been a change in the table structure which I missed by importing the old table
Thanks

Call Recordings do not play or download (separate FOP2 server)

sigmarelocation — Mon, 10 Oct 2022 16:11:27 +0000

We have installed FOP2 version 2.31.32 on CentOS 7.9.2009, a separate server from our PBX. which is running FreePBX version 12 on CentOS SHMZ 6.5
After difficulties getting Call History to display, I verified that both config.php files agreed as to the mysql user and then granted permissions to the database for local and remote user.
Now we see call history in FOP2. I can see call recordings in FOP2 as well.
Where we have difficulty is that playing a recording does nothing, and attempting to download the recording results in "Error: File not found"
We mounted /var/spool/asterisk/monitor/ on the FOP2 server using NFS but the same problem exists, although the directory is visible and can be browsed in SSH.

How do we get that FOP2 Recordings panel to play or download the recordings?

FOP2 > Connecting to server, attempt number

rscl — Fri, 06 Jun 2025 17:05:04 +0000

Panel Manager - Version 1.2.4
My browser is stuck at **Connecting to server, attempt number : 1 **
After some time, I get the message "System is not available right now".
FOP2 is hosted on a https://panel.mydomain.com/panel/
Please help.
Thanks

listen/whisper beginning announcement "spy-pjsip-XXX" - can it be disabled?

dgraves999 — Thu, 22 May 2025 18:06:36 +0000

Is there a way to disable this announcement on listen-whisper?

Call Recording Not Working via FOP2 GUI

delphin81 — Fri, 18 Apr 2025 11:18:45 +0000

Dear Team,
Issue with call recording when initiated via the FOP2 GUI. FOP2 is running on a standalone server, separate from our FreePBX server. All other functions within FOP2 are working correctly, except for call recording. Could you please assist us in troubleshooting and resolving this issue?

Presence Status in Queue Panel with Sangoma Soft Phone

scrandall — Tue, 25 Mar 2025 19:42:15 +0000

We are starting to use the Sangoma Connect Desktop soft phones. The issue we are having is all the Soft Phones show as "red" or unavailable in the Queues Panel, while the "physical phones" in the queue show the correct Presence Statuses (all the soft phones are "red") See Image Below. The Presence Status from Sangoma Desktop Phone doesn't seem to be reflected in FOP2. The "Extensions" panel will show them as Available "green" or "blue" when on a call, but does not change with a Presence Change from the Sangoma Desktop Soft Phone application. The Queue Panel never changes Presence, they are always "Red" in the Panel. Any suggestions?

Call Recordings Not Working in FOP2 Panel

delphin81 — Tue, 15 Apr 2025 16:48:14 +0000

An issue with call recordings through the FOP2 panel. The recordings are not working as expected, and no recording files are being generated or found.
FOP2 is running on a standalone, separate server. The NFS server is functioning properly without any noticeable issues.
kindly assist us in identifying and resolving this issue.

Validation problem. Please contact your provider.

infodes — Wed, 30 May 2012 11:29:36 +0000

Hi there,

For 3 months or more FOP2 worked ok for me, but yesterday, suddenly, when log in FOP2 the message "Validation problem. Please contact your provider" always appear. Nothing changed yesterday or before . I can log in FOP2 using user and password. I tested server connection and it's ok. But when log in, message appear and all extensions are in grey. There isn't queue information.

I don't know what validation problem message means. In config, server and Asterisk manager all is fine. Connection with AMI works. Anyone can help me?

Thanks in advance.
Miguel.

Presence in FOP2 and Presence in FreePBX do not match

Joni — Fri, 07 Apr 2023 19:04:56 +0000

Hello,
when a user changes their presence status in the User Control Panel or in the softphone Sangoma Phone Desktop it has no effect on the presence status of the users extension in FOP2. So for example when a user sets their presence to "Unavailable" it will be not shown in FOP2. It will be always displayed as available (green).
Is it possible to fix this?

Thanks for your help.

Include Extension in Queue Module

scrandall — Mon, 24 Mar 2025 21:50:23 +0000

I really have looked for an answer to this question in the forum, but didn't find anything. Is there an option to include the agent extension in the queues list? Right now it only show the Agent Name. I know I can add the extension to their Name, but I thought there might be a way to just include it either before their name or after. For example...the FOP2 Button shows "1121 John Smith", but in the Queue List it shows only "John Smith". I would like it to show similar to the Button Display. Thanks for any info or suggestions.

Outgoing call Recording - app macro is not present in the new asterisk versions

Omid.Mohajerani — Sun, 23 Mar 2025 09:12:44 +0000

Hello,

extensions_custom_asternic_outbound_freepbx.conf using app_macro for the call recording. but its depreciated in an asterisk and replaced with Gosub. Is there any file with Gosub? I am using the latest asternic pro version and I could not find the updated one. Thank you

Asternic CDR Pro on a standalone server

delphin — Sat, 01 Mar 2025 16:58:02 +0000

We are in the process of configuring Asternic CDR Pro on a standalone server, with FreePBX installed on a separate server. We would appreciate your assistance in setting up the configuration for this setup if you know.

FOP2 has terrible customer service!

m7infratec — Tue, 24 Sep 2024 14:38:21 +0000

I bought the license for $100, unfortunately my VPS had a disk problem and I lost my data. I installed a new system but I can't use the license. I've sent several emails, chatted, filled out a form on the website, called them and I haven't heard back from anyone. Be careful because it's clear that this company is not serious. They sell the service and then disappear with your money. This is just another scam on the market!

How to change Extension state?

rscl — Fri, 07 Feb 2025 06:58:23 +0000

My extension state shows MEETING. I'm not even sure how it changed. How can I change it to AVAILABLE?
Thanks

FOP2 login issues as end user. Admin is fine.

austserve — Fri, 24 Jan 2025 07:04:16 +0000

System info:
PBX Version: 14.0.17
PBX Distro: 12.7.8-2306-1.sng7
Asterisk Version: 13.38.3
Panel Server Status: OK - Version: 2.31.08

This issue has recently occurred with no system changes.

I can login to https://xxx.xxx.xxx.xxx/fop2/admin with no issues but https://xxx.xxx.xxx.xxx/fop2/ will connect to the 'ONE MOMENT PLEASE' screen then keep trying until it gives up. I have restarted fop, asterisk & the whole system to no avail. I have also disabled the firewall (and re-enabled it) as well as checking the port is open in the firewall.

Any advise would be greatly appreciated. Thank you.

Which password

korni — Wed, 05 Feb 2025 07:12:16 +0000

Hello,
i am not sure which password to use from freepbx to login in fop2.
Extension is ok, but which password from where?

Since upgrading to the latest version of FOP2 we have had numerous problems

tszuch — Thu, 30 Jan 2025 16:39:32 +0000

Since upgrading FOP2 we have had issues non-stop. What FOP2 displays is incorrect. Extensions will show unavailable but still receive calls, extensions will show unavailable in some queues though it will show the same extension available in the other queues that they are in. When calls come into a queue it will show all extensions ringing though it is only ringing the correct extension in FreePBX as it should and when a call is answered it will show all extensions in that queue busy though they still can take additional calls.

fop2 with centos 8 issue;

mos33 — Thu, 19 Dec 2024 11:01:27 +0000

hello,
observed fop2 is not detecting the ssl certificate although the path is correct in fop2.cfg.
now it is working over httpd proxy to bypass the ssl validation, howerver the service is being stopped / aborted after some time with no single error in debug file.
who can support pls ?

Recreate users

leemason — Tue, 13 Sep 2016 20:23:18 +0000

We have a number of users already setup in FOP2 be need to add a load of next extensions. If I go into the Users section and select "Recreate Users" does this have any effect on existing users or does it just add new extensions as users?