<![CDATA[unable to hide available/dnd dropdown in 2.24]]>Hi,

In version 2.23 I used to hide the dropdown for Available/DND as my 1 of my customers wants to have all phones always available. I used to this by adding display:none; to the css for #presence.

It seems this doesn't do anything in 2.24.

Is there a way to hide/remove this dropdown in 2.24?

Kind Regards

]]>http://localhost:4567/topic/1001/unable-to-hide-available-dnd-dropdown-in-2.24RSS for NodeTue, 27 Oct 2026 06:41:43 GMTSun, 15 Jan 2012 23:25:35 GMT60<![CDATA[Reply to unable to hide available/dnd dropdown in 2.24 on Thu, 30 Apr 2015 15:30:00 GMT]]>Confirmed (albeit quite late; sorry, I missed your response back in March)

Changing operator.css like above also hides the ability to change the "Default Queue View" (Options: Detailed or Summary). It does not affect the Language selection.

For many setups, this side effect seems minimal to me, since most agents wouldn't even touch that setting.

Thanks!

]]>http://localhost:4567/post/4423http://localhost:4567/post/4423Thu, 30 Apr 2015 15:30:00 GMT<![CDATA[Reply to unable to hide available/dnd dropdown in 2.24 on Fri, 13 Mar 2015 01:10:05 GMT]]>It might also hide the language selection in the user settings box, have you tried that?

]]>http://localhost:4567/post/4422http://localhost:4567/post/4422Fri, 13 Mar 2015 01:10:05 GMT<![CDATA[Reply to unable to hide available/dnd dropdown in 2.24 on Wed, 11 Mar 2015 15:36:01 GMT]]>I have tried the aforementioned solution (adjusting presence_chzn), and it does not seem to do anything. It seems to be deprecated at this point. I discovered one other way to hide the entire presence dropdown by adding the following to my operator.css file:

.chosen-container-single-nosearch {
display:none;
}

This new fix doesn't seem to affect anything else, but I just wanted to check with you to see if it will cause any unintended issues before I move forward.

I am running 2.27.

]]>http://localhost:4567/post/4421http://localhost:4567/post/4421Wed, 11 Mar 2015 15:36:01 GMT<![CDATA[Reply to unable to hide available/dnd dropdown in 2.24 on Fri, 27 Jan 2012 11:50:14 GMT]]>

To remove the presence select box add the following at the very end of operator.css:

#presence_chzn {
display:none;
}

Best regards,

Excellent - thanks for that - I will try it later on.

Kind Regards

]]>http://localhost:4567/post/4420http://localhost:4567/post/4420Fri, 27 Jan 2012 11:50:14 GMT<![CDATA[Reply to unable to hide available/dnd dropdown in 2.24 on Mon, 23 Jan 2012 13:58:41 GMT]]>To remove the presence select box add the following at the very end of operator.css:

#presence_chzn {
display:none;
}

Best regards,

]]>http://localhost:4567/post/4419http://localhost:4567/post/4419Mon, 23 Jan 2012 13:58:41 GMT<![CDATA[Reply to unable to hide available/dnd dropdown in 2.24 on Fri, 20 Jan 2012 22:22:04 GMT]]>

The drop down was modified from a simple text field to a javascript/dhtml widget, so, the solution will be a little bit more involved.

I will see if I can find a fix once I get back from vacations next week.

Thanks - I'll hold fire and not downgrade just yet 😉

]]>http://localhost:4567/post/4418http://localhost:4567/post/4418Fri, 20 Jan 2012 22:22:04 GMT<![CDATA[Reply to unable to hide available/dnd dropdown in 2.24 on Wed, 18 Jan 2012 02:38:33 GMT]]>The drop down was modified from a simple text field to a javascript/dhtml widget, so, the solution will be a little bit more involved.

I will see if I can find a fix once I get back from vacations next week.

]]>http://localhost:4567/post/4417http://localhost:4567/post/4417Wed, 18 Jan 2012 02:38:33 GMT<![CDATA[Reply to unable to hide available/dnd dropdown in 2.24 on Tue, 17 Jan 2012 19:19:57 GMT]]>Sorry to be a pain but any ideas? I used to be able to do this in 2.23

Kind Regards

]]>http://localhost:4567/post/4416http://localhost:4567/post/4416Tue, 17 Jan 2012 19:19:57 GMT