<![CDATA[why i cant hear caller when he is in ivr or Music on hold ?]]>hi ,
in fop2 the option of hearing the call is so cute

but sometimes i would like to hear the user as just he connect to my pbx , like when the user is connected to ivr and music on hold before being transferred to users ,

why i couldnt hear that , i could only hear after my the agent answer the call and the call initiatec !

i can hear all the call by 555 , but i would like to hear all the call from fop2 because its very simple and cute

how could i do that ???

regards

]]>http://localhost:4567/topic/1208/why-i-cant-hear-caller-when-he-is-in-ivr-or-music-on-holdRSS for NodeTue, 27 Oct 2026 06:23:53 GMTWed, 18 Jul 2012 03:29:45 GMT60<![CDATA[Reply to why i cant hear caller when he is in ivr or Music on hold ? on Thu, 19 Jul 2012 16:18:01 GMT]]>thanks admin very much

i could hear now when the caller on the ivr

regards
😄

]]>http://localhost:4567/post/5448http://localhost:4567/post/5448Thu, 19 Jul 2012 16:18:01 GMT<![CDATA[Reply to why i cant hear caller when he is in ivr or Music on hold ? on Thu, 19 Jul 2012 02:28:57 GMT]]>Hi,

In fop2.cfg you have a setting "spy_options" that is by default set to "bq"

b means "ONLY SPY BRIDGED CALLS"

and

q means "NO BEEP"

You might want to remove the "b" as an ivr is not a bridged call.

You have to reload fop2 after that:

service fop2 reload

Best regards,

]]>http://localhost:4567/post/5447http://localhost:4567/post/5447Thu, 19 Jul 2012 02:28:57 GMT