<![CDATA[Retrieve a call placed on hold at an extension?]]>I have an inbound call centre where the agents are very busy. Sometimes they place a caller on hold while they take another call (don't ask why - this is what the client wants). The agent may forget that he has a caller on hold. Can the supervisor pick up the call on hold - effectively "sieze" it back from that extension, using fop2?

Regards

Peter

]]>https://forum.fop2.com/topic/1263/retrieve-a-call-placed-on-hold-at-an-extensionRSS for NodeTue, 27 Oct 2026 17:41:45 GMTWed, 03 Oct 2012 09:48:03 GMT60<![CDATA[Reply to Retrieve a call placed on hold at an extension? on Wed, 03 Oct 2012 11:55:59 GMT]]>Hi,

No, you cannot do that right now. The next release might include an experimental option to drag&drop calls. It is a dangerous option an I am hesitant to add it..

]]>https://forum.fop2.com/post/5657https://forum.fop2.com/post/5657Wed, 03 Oct 2012 11:55:59 GMT