In FOP2Callbacks.pm replace the setastdb event with this:

    if($command eq "setastdb") {

        # Pause Local/xxxx@from-internal/n

        $return = "Action: Originate\r\n";
        $return .= "Channel: Local/".$parameters[2].":".$parameters[3];
        $return .= "\@custom-logpause\r\n";
        $return .= "Application: Noop\r\n";
        $return .= "\r\n";
        push @allreturn, $return;
        return @allreturn;

And then have a custom-logpause context similar to this:

[custom-logpause]
exten => _X.,1,Verbose(Exten ${EXTEN})
exten => _X.,n,Set(ACLIDNUM=${CUT(EXTEN,:,1)})
exten => _X.,n,Set(PAUSECODE=${CUT(EXTEN,:,2)})
exten => _X.,n,Set(MIAGENTE=Local/${ACLIDNUM}@from-queue/n)
exten => _X.,n,Verbose(MIAGENTE  = ${MIAGENTE})
exten => _X.,n,Verbose(ACLIDNUM  = ${ACLIDNUM})
exten => _X.,n,Verbose(PAUSECODE = ${PAUSECODE})
exten => _X.,n,GotoIf($[ "x${PAUSECODE}" = "x" ]?unpause)
exten => _X.,n(pause),QueueLog(NONE,NONE,${MIAGENTE},PAUSE,${PAUSECODE})
exten => _X.,n,PauseQueueMember(,${MIAGENTE},,${PAUSECODE})
exten => _X.,n,Set(DB(PAUSECUSTOM/${ACLIDNUM})=${PAUSECODE}:${EPOCH})
exten => _X.,n,Goto(end)
exten => _X.,n(unpause),QueueLog(NONE,NONE,${MIAGENTE},UNPAUSE)
exten => _X.,n,UnPauseQueueMember(,${MIAGENTE})
exten => _X.,n,NoOp(${DB_DELETE(PAUSECUSTOM/${ACLIDNUM})})
exten => _X.,n(end),Verbose(Fin log pausa)
exten => _X.,n,Hangup

Modify to suit your config.

http://img542.imageshack.us/img542/651/problemj.png

The Solution:[/size:2tfoc2z9]

http://img89.imageshack.us/img89/2387/solution.png

The problem with using the Pause/Unpause feature - I want my agents to use that , and the only way i can give them access to this feature is with the Permissions : QueueAgent . But then they can also remove or add themselves to any Queue they want, and that is too much power for them to have.

Why not having Presence attached to the Pause/Unpause command, So when an agent set his presence to Break it will also trigger the Pause command , and when an agent set it back to available it will trigger the Unpause command.

Also i am using asternic Version 1.9.2 Maybe that's why i don't have any room to see the Pause reason in Realtime...

I have requested a trial for the Pro version so i can test it out (sent from james)

Many Thanks

And as presences can be tied to specific asterisk functions (like DND or Queue Pauses), so the presence changes when you dial a feature code in your phone, having a builtin timer reacting to external events is not an easy task and it might lead to problems/confusions. Timer might be lost if you restart the fop2 server, but presence can stick if asterisk is not, leading to funny situations/incorrect data.

If you want to pause queue members and see timers for them, you can use Asternic Call Center Stats Pro that will display timers for paused members (and reasons).

Best regards,