<![CDATA[Breaks Stored Database]]>Anyone know if the FOP2 have the option to store the time of breaks in the database for future extractions of reports, such as lunch time, snack time, service time.

]]>https://forum.fop2.com/topic/1531/breaks-stored-databaseRSS for NodeTue, 27 Oct 2026 18:27:15 GMTTue, 16 Jul 2013 12:00:41 GMT60<![CDATA[Reply to Breaks Stored Database on Wed, 17 Jul 2013 16:50:33 GMT]]>You can modify the presence box to do something else, like setting a queue member on pause. That gets logged into queue_log and you can extract reports with asternic call center stats.

You can also turn on the audit log in fop2 passing the -a command line option at startup, you can edit /etc/sysconfig/fop2 and change the OPTIONS to be something like

OPTIONS="-d -a /var/log/fop2_audit.log"

You can then parse the fop2_audit.log to see actions performed within fop2.

]]>https://forum.fop2.com/post/6686https://forum.fop2.com/post/6686Wed, 17 Jul 2013 16:50:33 GMT