<![CDATA[Transfer to mailbox rings extension]]>Hello,
I'm using 2.27 and when I try to transfer a call directly to a user's mailbox, the targeted user's extension rings. I took a look at the output of my autoconfig-buttons-freepbx.sh and I see that extenvoicemail=224@default seems to be missing the "*". Should this not have an asterisk in front of it? That is how I would have to dial it from an extension. Can I correct it in the script? I was going to make the change in the autoconfig script but didn't know what to edit. Thanks.

[SIP/224]
type=extension
extension=224
label=User's name
mailbox=224@default
context=from-internal
queuecontext=from-queue
extenvoicemail=224@default
privacy=none
group=Personal Lines
rtmp=0
queuechannel=Local/224@from-queue/n|Penalty=0|MemberName=User's name|StateInterface=SIP/224
customastdb=CF/224

]]>http://localhost:4567/topic/1591/transfer-to-mailbox-rings-extensionRSS for NodeTue, 27 Oct 2026 04:58:47 GMTThu, 19 Sep 2013 18:54:13 GMT60<![CDATA[Reply to Transfer to mailbox rings extension on Fri, 27 Sep 2013 18:25:52 GMT]]>If you use vanilla asterisk you must configure your buttons correctly and also define special extensions in your dialplan to reach voicemail directly.

[SIP/john]
type=extension
extension=602
context=from-internal
extenvoicemail=*602@default

And in your dialplan, dialing *602 should reach 602 voicemail.

]]>http://localhost:4567/post/6886http://localhost:4567/post/6886Fri, 27 Sep 2013 18:25:52 GMT<![CDATA[Reply to Transfer to mailbox rings extension on Fri, 27 Sep 2013 17:44:35 GMT]]>I am using vanilla Asterisk and my transfer to mailbox just rings the extension.

Where do I start to troubleshoot?

]]>http://localhost:4567/post/6885http://localhost:4567/post/6885Fri, 27 Sep 2013 17:44:35 GMT<![CDATA[Reply to Transfer to mailbox rings extension on Thu, 26 Sep 2013 10:13:43 GMT]]>The latest freepbx upgrade moved the VMPREFIX variable from the global table to the featurecodes table, so the autoconfig-buttons-freepbx.sh only for the LAST freepbx version must be updated, either by hardcoding the prefix or with the script from here:

http://download.fop2.com/autoconfig-buttons-freepbx.sh

]]>http://localhost:4567/post/6884http://localhost:4567/post/6884Thu, 26 Sep 2013 10:13:43 GMT<![CDATA[Reply to Transfer to mailbox rings extension on Mon, 23 Sep 2013 19:00:19 GMT]]>I am having this same issue, for some reason, and I may not be doing it correctly, this does not fix the problem, please help!

]]>http://localhost:4567/post/6883http://localhost:4567/post/6883Mon, 23 Sep 2013 19:00:19 GMT<![CDATA[Reply to Transfer to mailbox rings extension on Mon, 23 Sep 2013 14:28:35 GMT]]>Thank you, hardcoding it fixed it. I'll have to dig deeper to see why the value isn't being pulled or if it might be missing for some reason.

]]>http://localhost:4567/post/6882http://localhost:4567/post/6882Mon, 23 Sep 2013 14:28:35 GMT<![CDATA[Reply to Transfer to mailbox rings extension on Mon, 23 Sep 2013 02:11:03 GMT]]>The autoconfig script reads a setting from the freepbx tables:

VMPREFIX=`mysql -NB -u $DBUSER -p$DBPASS -h $DBHOST $DBNAME -e "select value from globals where variable='VM_PREFIX'"`

If your FreePBX does not have the VM_PREFIX global variable you can hardcode it to the script with something like:

VMPREFIX='*'

However, I see no reason why it would not be reading the information from the freepbx table.

Best regards,

]]>http://localhost:4567/post/6881http://localhost:4567/post/6881Mon, 23 Sep 2013 02:11:03 GMT