<![CDATA[Pickup on Queue]]>Hello,

maybe this should work but i´ve seen that a Pickup on a Queue doesnt work. This would be a very usefull feature!

just like the other extensions a pickup on the extension of the queue.

best regards

steve

]]>http://localhost:4567/topic/16/pickup-on-queueRSS for NodeTue, 27 Oct 2026 04:52:48 GMTFri, 03 Jul 2009 09:35:37 GMT60<![CDATA[Reply to Pickup on Queue on Tue, 07 Jul 2009 11:55:31 GMT]]>Thanks for the suggestion! It is non that trivial to implement... there are some things to consider:

  1. What queued call to pickup? Always the 1st?

  2. FOP2 will need to use a standard redirect instead of direct call pickup as it does now.. not impossible to do, but adds some complexity.

  3. If a call is picked up from the queue, it will be flagged as ABANDONED in queue_log and it will break queue log statistics as http://www.asternic.biz

It is not the same, but you can click on the queue button, then click on the ringing agent and pickup the call. You have to use more clicks, but it should work.

Best regards,

--
Nicolás

]]>http://localhost:4567/post/85http://localhost:4567/post/85Tue, 07 Jul 2009 11:55:31 GMT