<![CDATA[Reorder queue list to set penalty]]>

<![CDATA[Reorder queue list to set penalty]]>Hello,

Would it be possible to add an option to sort the queues by agent penalty? Also if this sort option is enabled allow for drag and drop reordering, or some simple way for an agent or admin to set priority via the flash panel in the queue?

Thanks,
Dave

]]>http://localhost:4567/topic/1625/reorder-queue-list-to-set-penaltyRSS for NodeTue, 27 Oct 2026 09:25:52 GMTWed, 23 Oct 2013 17:58:32 GMT60<![CDATA[Reply to Reorder queue list to set penalty on Sat, 26 Oct 2013 02:58:14 GMT]]>Queue members are already sorted by penalty + name.

There is no way to arrange sorting in other ways, as the nature of queue members is heavily dynamic, you cannot have arbitrary sorting in place as agents might come and go all the time.

]]>http://localhost:4567/post/6983http://localhost:4567/post/6983Sat, 26 Oct 2013 02:58:14 GMT