<![CDATA[Queue Pause and Penalty setting]]>We have been using the Pause states and Queue penalties in FOP2 quite extensively. Call centre supervisors were able to set the pause state for there agents as well as the penalty on each queue. However since we moved FOP2 to a new server this has stopped working. It seems that no matter which permissions I give to supervisor logins when they right click on agents they do not get the list of pause states to select or the list of penalties to select.

Thanks

Lee

]]>http://localhost:4567/topic/2102/queue-pause-and-penalty-settingRSS for NodeTue, 27 Oct 2026 04:21:47 GMTMon, 23 Nov 2015 14:37:28 GMT60<![CDATA[Reply to Queue Pause and Penalty setting on Fri, 27 Nov 2015 21:24:32 GMT]]>I'd made all of my changes but not uncommented the sections!

Thanks

Lee

]]>http://localhost:4567/post/9262http://localhost:4567/post/9262Fri, 27 Nov 2015 21:24:32 GMT<![CDATA[Reply to Queue Pause and Penalty setting on Tue, 24 Nov 2015 12:41:12 GMT]]>You must edit /var/www/html/fop2/js/presence.js and uncomment the relevant sections to enable queue pauses and penalties. They are not enabled in a default installation.

Best regards,

]]>http://localhost:4567/post/9261http://localhost:4567/post/9261Tue, 24 Nov 2015 12:41:12 GMT