<![CDATA[Queue pause from presence box - agents unpausing]]>We are using the above plugin so that agents can pause themselves from the presence box but have also uncommented the pause states section in presence.js. However when agents pause themselves they seem to get unpaused automatically and then have to put themselves back on pause. This happens pretty regularly but seems random.

Any guidance on where to look to investigate this issue would be great.

Thanks

Lee

]]>http://localhost:4567/topic/2123/queue-pause-from-presence-box-agents-unpausingRSS for NodeTue, 27 Oct 2026 01:46:16 GMTMon, 07 Dec 2015 08:23:36 GMT60<![CDATA[Reply to Queue pause from presence box - agents unpausing on Thu, 06 Jan 2022 18:58:10 GMT]]>The plugin has a configuration where you can set the channel names to pause. It defaults to pause SIP/XXX and Local/XXX@from-queue, you might need to modify that to suit your particular environment/setup. For example, if using PJSIP instead of SIP. Go to the FOP2 Manager, Plugins section and check the plugin configuration there.

]]>http://localhost:4567/post/9371http://localhost:4567/post/9371Thu, 06 Jan 2022 18:58:10 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Tue, 21 Dec 2021 21:42:09 GMT]]>We're having an issue where only 1 agent when selecting a presence option, shows as paused.
All the others are not showing on any reports. Are we missing anything?
Please advise

]]>http://localhost:4567/post/9370http://localhost:4567/post/9370Tue, 21 Dec 2021 21:42:09 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Tue, 28 Sep 2021 18:43:24 GMT]]>Queue Pause from Presence box .... esta vaina solamente la he visto funcionar desde Google Chrome

]]>http://localhost:4567/post/9369http://localhost:4567/post/9369Tue, 28 Sep 2021 18:43:24 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Mon, 24 Aug 2020 19:11:50 GMT]]>Observing changing the presence box is not changing the extension stats to "pause " inside queues. not that I removed the plugin "Presence Box DND Integration" and installed "Queue Pause from Presence box".

we need to pause the extension (not receiving calls via Queue from the presence drop down menu).

please help.

]]>http://localhost:4567/post/9368http://localhost:4567/post/9368Mon, 24 Aug 2020 19:11:50 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Mon, 07 Mar 2016 10:59:38 GMT]]>I think that fixed the issue that we were having.

Thanks

]]>http://localhost:4567/post/9367http://localhost:4567/post/9367Mon, 07 Mar 2016 10:59:38 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Wed, 20 Jan 2016 12:53:13 GMT]]>It will make a difference, the auto wrapup plugin will pause automatically after a call is finished, and unpause after a configured time (via plugins settings in the fop2 manager).

Best regards,

]]>http://localhost:4567/post/9366http://localhost:4567/post/9366Wed, 20 Jan 2016 12:53:13 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Wed, 20 Jan 2016 08:51:36 GMT]]>We did indeed have the auto-wrapup plugin installed and have now removed that temporarily to see if that makes any difference.

Thanks

Lee

]]>http://localhost:4567/post/9365http://localhost:4567/post/9365Wed, 20 Jan 2016 08:51:36 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Tue, 19 Jan 2016 23:46:53 GMT]]>You might have some application unpausing queue members. FOP2 does not do that automatically. Autowrapup plugin does that, so if you do not want automatic pause and unapause be sure to not use that plugin if you have it.

]]>http://localhost:4567/post/9364http://localhost:4567/post/9364Tue, 19 Jan 2016 23:46:53 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Tue, 19 Jan 2016 15:37:55 GMT]]>It's installed but we're not using it at the moment. But we do intend to start using it soon.

]]>http://localhost:4567/post/9363http://localhost:4567/post/9363Tue, 19 Jan 2016 15:37:55 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Tue, 19 Jan 2016 14:59:56 GMT]]>Are you using the queuelogin plugin?

]]>http://localhost:4567/post/9362http://localhost:4567/post/9362Tue, 19 Jan 2016 14:59:56 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Tue, 19 Jan 2016 14:56:00 GMT]]>Yes via the FOP2 GUI but also Asternic reports show the UNPAUSE. In addition the agents do still receive calls from the queue so even though I haven't actually see the output from asterisk "queue show" they are seen by Asterisk as unpaused.

I will see if I can do an asterisk "queue show" the next time this happens.

Lee

]]>http://localhost:4567/post/9361http://localhost:4567/post/9361Tue, 19 Jan 2016 14:56:00 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Tue, 19 Jan 2016 14:51:54 GMT]]>How do you check if a member is paused? Via the FOP2 GUI only? Have you checked the output from

asterisk -rx "queue show"

?

]]>http://localhost:4567/post/9360http://localhost:4567/post/9360Tue, 19 Jan 2016 14:51:54 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Fri, 15 Jan 2016 14:16:22 GMT]]>Thanks for this and sorry for the late reply. I haven't tried the audit log yet but will do. One thing that we have noticed is that if agents pause themselves using the "Pause Member" menu then all works fine and they stay paused. If they pause themselves using the Presence menu they become unpaused a few seconds later.

]]>http://localhost:4567/post/9359http://localhost:4567/post/9359Fri, 15 Jan 2016 14:16:22 GMT<![CDATA[Reply to Queue pause from presence box - agents unpausing on Wed, 09 Dec 2015 15:36:06 GMT]]>Do you have the auto wrapup plugin installed? That is the only plugin that can unapuse an agent automatically. Any other unpause action should be actuallly issued , either by features codes in your dialplan, or from FOP2 itself. You can enable the audit log in FOP2 if you want to track unpause actions fired from within FOP2.

To enable the audit log edit /etc/sysconfig/fop2 and set something like this:

OPTIONS="-d -a /var/log/fop2_audit.log"

]]>http://localhost:4567/post/9358http://localhost:4567/post/9358Wed, 09 Dec 2015 15:36:06 GMT