<![CDATA[Calls on Hold being transferred]]>My client has a FreePBX system we installed for them, and they're using FOP2 and for the most part love it; one issue they're having is that if they have an initial call that they place on Hold, then answer a second call, when they attempt to transfer the second ('live') call to a voicemail box, it instead transfers the initial caller that is on Hold, rather than transferring the 'live' call (second caller).

From my understanding, a call on Hold is NOT supposed to be able to be transferred, so I'm scratching my head; I haven't stood next to the receptionist as she's doing the transfer, but she's used FOP2 enough, that I trust what she is describing.

Does this seem possible, or do you think she indeed could be doing the transfer improperly?

]]>https://forum.fop2.com/topic/2188/calls-on-hold-being-transferredRSS for NodeTue, 27 Oct 2026 20:02:08 GMTMon, 07 Mar 2016 20:21:19 GMT60<![CDATA[Reply to Calls on Hold being transferred on Tue, 08 Mar 2016 01:04:15 GMT]]>My guess is that you might not have callevents=yes configured in sip.conf

That is key to have hold/unhold events reported via AMI, important for FOP2 to determine what the active channel is.

Try setting callevents=yes in your sip settings configuration in FreePBx.

]]>https://forum.fop2.com/post/9629https://forum.fop2.com/post/9629Tue, 08 Mar 2016 01:04:15 GMT