<![CDATA[timer in Queues?]]>Greetings!

I have some strange timer displayed in queues window for some agents. I do not really understand which value it shows (it is not talk time) and it seems to be displayed randomly (or at least I was not able to understand its' behavior pattern yet).
FOP2 restart make it disappear but only sometimes.

Is it a bug or a matter of configuration/misconfiguration?

P.S. screenshot attached

]]>http://localhost:4567/topic/2254/timer-in-queuesRSS for NodeTue, 27 Oct 2026 10:42:15 GMTFri, 20 May 2016 08:04:58 GMT60<![CDATA[Reply to timer in Queues? on Tue, 21 Jun 2016 00:36:08 GMT]]>Well, you will see a timer for any busy member when its on a call, and the timer will clear when the call is done. This is based on AgentConnect/AgentComplete events, so they must be present in your manager events for them to work correctly. If one complete even is missed for any reason, a timer might continue counting even if the call is done. It is hard to tell as events are that: events. And they usually cannot be replicated in the same way/scenario every time.

Be sure you have a manager user with full privileges, and eventfilters in place, as documented in here:

www.fop2.com/docs/#ConfiguringtheServer

Best regards,

]]>http://localhost:4567/post/9894http://localhost:4567/post/9894Tue, 21 Jun 2016 00:36:08 GMT<![CDATA[Reply to timer in Queues? on Wed, 08 Jun 2016 10:51:14 GMT]]>Asterisk 11.17.1

Yes, eventwhencalled is set to YES in every queue.

]]>http://localhost:4567/post/9893http://localhost:4567/post/9893Wed, 08 Jun 2016 10:51:14 GMT<![CDATA[Reply to timer in Queues? on Fri, 27 May 2016 23:26:39 GMT]]>Not sure, could be a bug or perhaps some interaction issue. What asterisk version are you using ? Did you set eventwhencalled=yes for each queue in asterisk?

]]>http://localhost:4567/post/9892http://localhost:4567/post/9892Fri, 27 May 2016 23:26:39 GMT