<![CDATA[Plugin request]]>Greetings!

Is it possible to create fop2 plugin which will allow to change agent's penalty in a particular queue? It is very useful feature allowing manual queue load balancing when needed.
I would be willing to pay for such plugin.

]]>http://localhost:4567/topic/2347/plugin-requestRSS for NodeTue, 27 Oct 2026 11:36:54 GMTTue, 06 Sep 2016 13:23:08 GMT60<![CDATA[Reply to Plugin request on Wed, 13 May 2020 06:16:53 GMT]]>Hi Nicolas! What kind of permissions user have to have in order to use penalties function?

]]>http://localhost:4567/post/10307http://localhost:4567/post/10307Wed, 13 May 2020 06:16:53 GMT<![CDATA[Reply to Plugin request on Mon, 27 Apr 2020 14:23:49 GMT]]>Thanks for info! I've somehow missed it in the official documentation.
It seems logical to make it a part of settings menu in admin web-interface of fop2 like presence options and etc. Would make it a bit more user-friendly.

]]>http://localhost:4567/post/10306http://localhost:4567/post/10306Mon, 27 Apr 2020 14:23:49 GMT<![CDATA[Reply to Plugin request on Mon, 12 Sep 2016 11:42:15 GMT]]>You can already do that without a specific plugin, you need to uncomment the proper section in /var/www/html/fop2/js/presence.js and define how you would like to name the panalties.

var queuePenalties = new Object();
queuePenalties['Low'] = 2;
queuePenalties['Medium'] = 1;
queuePenalties['High'] = 0;

]]>http://localhost:4567/post/10305http://localhost:4567/post/10305Mon, 12 Sep 2016 11:42:15 GMT