<![CDATA[download.php]]>Hi! In fop2 download.php works fine, but in asternic call center stats I get

ERROR: File not found (queue/2016/12/26/17.09.43-89117576793.gsm). USE download.php?file=filepath

I try all:
?file=/var/spool/asterisk/queue/2016/12/26/17.09.43-89117576793.gsm
?file=/var/spool/asterisk/queue/2016/12/26/17.09.43-89117576793
?file=/tmp/tmp

All time I get this error. How to debug this issue?
PS. File exist

]]>http://localhost:4567/topic/2433/download.phpRSS for NodeTue, 27 Oct 2026 01:46:20 GMTMon, 26 Dec 2016 14:17:56 GMT60<![CDATA[Reply to download.php on Fri, 04 Mar 2022 19:19:26 GMT]]>Cannot give you a proper answer without knowing the full error and full set of configurations and Asternic version regarding recordings. On the latest version there are several recordings_* parameters in Setup/Preferences that need to be set. Also, depends on what is actually stored in the recordings table by means of the update_mix_mixmonitor.pl script. Best regards,

]]>http://localhost:4567/post/10652http://localhost:4567/post/10652Fri, 04 Mar 2022 19:19:26 GMT<![CDATA[Reply to download.php on Thu, 03 Mar 2022 12:12:53 GMT]]>

@nicolas said:
you have to go to setup/preferences in Asternic Call Center Stats and set

keyword: recordings_path
parameter:
value: /var/spool/asterisk

Best regards,

I tried to set a path of mounted S3 drive but giving the same error, file not found !

]]>http://localhost:4567/post/10651http://localhost:4567/post/10651Thu, 03 Mar 2022 12:12:53 GMT<![CDATA[Reply to download.php on Tue, 27 Dec 2016 06:42:30 GMT]]>In Asternic Call Center Stats download works fine, but 'play' button doesnt. When I put mouse on 'play' button, I see javascript:void(0);

]]>http://localhost:4567/post/10650http://localhost:4567/post/10650Tue, 27 Dec 2016 06:42:30 GMT<![CDATA[Reply to download.php on Mon, 26 Dec 2016 15:20:36 GMT]]>Now its work perfect! Thanks!

]]>http://localhost:4567/post/10649http://localhost:4567/post/10649Mon, 26 Dec 2016 15:20:36 GMT<![CDATA[Reply to download.php on Mon, 26 Dec 2016 15:13:53 GMT]]>you have to go to setup/preferences in Asternic Call Center Stats and set

keyword: recordings_path
parameter:
value: /var/spool/asterisk

Best regards,

]]>http://localhost:4567/post/10648http://localhost:4567/post/10648Mon, 26 Dec 2016 15:13:53 GMT