<![CDATA[queue and pickup]]>When operator pickup a call from queue the call will not be recordered and tagQueueCals will not work for this call. I think, asternic call center stats will not show this call too. It looks like a direct call. Can I change this behavior?

]]>http://localhost:4567/topic/2452/queue-and-pickupRSS for NodeTue, 27 Oct 2026 09:27:05 GMTThu, 05 Jan 2017 14:09:28 GMT60<![CDATA[Reply to queue and pickup on Wed, 17 Nov 2021 21:31:38 GMT]]>I have a question on this please. Where does the NOTABANDON show up? I haven't been able to find it in the database.

]]>http://localhost:4567/post/10766http://localhost:4567/post/10766Wed, 17 Nov 2021 21:31:38 GMT<![CDATA[Reply to queue and pickup on Thu, 05 Jan 2017 19:24:21 GMT]]>Thanks for you consultation

]]>http://localhost:4567/post/10765http://localhost:4567/post/10765Thu, 05 Jan 2017 19:24:21 GMT<![CDATA[Reply to queue and pickup on Thu, 05 Jan 2017 17:32:49 GMT]]>No, you cannot.

When you pickup a call from a queue, the call drops from the queue application, the queue log will mark the call as ABANDON (but FOP2 will also save a NOTABANDON to cancel that call out).

A picked up call from a queue is NOT A QUEUE CALL ANY LONGER, so no functions/events/logs related to queues will work from then on.

That is how asterisk works.

So, my recommendation, if you depend on queue statistics and events, refrain from picking calls up from queues. Instead you could setup high priority queues and transfer calls to those, or you can play with agent penalties, etc.

Best regards,

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