<![CDATA[multiple queues with the same operators]]>Hi! I have a strange issue. I have 2 queue with identical operators (operator ......0 in up queue is the same in down queue). From time to time operators in the second queue (down on the pict) bacame orange without timer (operator ......0 in my pict). This queue is not used now, i.e. nobody call to it. When I point mouse on a operator ....0 in up queue (there he is green), I see, for example, he has taken 21 calls. If I do the same with this operator in down queue (he is orange there),he has taken 20 calls. Really from asterisk he has taken 21 calls.

PS. It happens when operator transfer call. And from time to time call is comming to up queue, but after answer timer begins in down queue at the same operator.

]]>http://localhost:4567/topic/2478/multiple-queues-with-the-same-operatorsRSS for NodeTue, 27 Oct 2026 07:27:25 GMTWed, 18 Jan 2017 14:11:27 GMT60<![CDATA[Reply to multiple queues with the same operators on Wed, 01 Feb 2017 07:01:36 GMT]]>Apparently, problem was in macro + 's' in dialplan

[macro-support]
exten => s,1....

it solve some problems. but not all

]]>http://localhost:4567/post/10925http://localhost:4567/post/10925Wed, 01 Feb 2017 07:01:36 GMT<![CDATA[Reply to multiple queues with the same operators on Fri, 20 Jan 2017 09:10:56 GMT]]>Generally, issues happens only when operators are in 2 and more the same queues.
Try to add each of 2 operators to same queues, from first pickup call from queue, speak (sometimes after appr 10 sec timer disappears) and transfer it to the second. Repeat it a few times..

]]>http://localhost:4567/post/10924http://localhost:4567/post/10924Fri, 20 Jan 2017 09:10:56 GMT<![CDATA[Reply to multiple queues with the same operators on Fri, 20 Jan 2017 07:24:54 GMT]]>Live - its gereen messagebox in down-right angle of the screen? Ok. I will
Thanks!

]]>http://localhost:4567/post/10923http://localhost:4567/post/10923Fri, 20 Jan 2017 07:24:54 GMT<![CDATA[Reply to multiple queues with the same operators on Thu, 19 Jan 2017 23:32:10 GMT]]>come to the live help, as I need to see the queue member names and other information that might be not suitable for public.

]]>http://localhost:4567/post/10922http://localhost:4567/post/10922Thu, 19 Jan 2017 23:32:10 GMT<![CDATA[Reply to multiple queues with the same operators on Thu, 19 Jan 2017 06:05:03 GMT]]>And another one situation. Operator ....1 in up queue green and have timer. Operator ......0 In down - orange with the same timer. But there only one call that came to up queue and was picked up.

]]>http://localhost:4567/post/10921http://localhost:4567/post/10921Thu, 19 Jan 2017 06:05:03 GMT<![CDATA[Reply to multiple queues with the same operators on Wed, 18 Jan 2017 14:33:22 GMT]]>Second issue. queue was calling to operator .....1, but operator .....0 picked it up the call. Timer begins with both (pic).

]]>http://localhost:4567/post/10920http://localhost:4567/post/10920Wed, 18 Jan 2017 14:33:22 GMT