<![CDATA[SQL to Update Abandoned Calls Picked up from Queue]]>

<![CDATA[SQL to Update Abandoned Calls Picked up from Queue]]>I'm sure this question has been asked, but I don't see it anywhere.

I understand from experience and this forum that calls picked up out of the queue by an agent causes the call to become abandoned in Asternic Stats Pro.

Is there a way, (possibly be joining queue_stats and cel?) to update the tables so historical data shows the call answered and corrects agent call stats, etc?

]]>http://localhost:4567/topic/2615/sql-to-update-abandoned-calls-picked-up-from-queueRSS for NodeTue, 27 Oct 2026 08:08:57 GMTTue, 02 Jan 2018 20:08:29 GMT60