<![CDATA[Substitution phone number for a name]]>HI,
we have our own CRM where we enter the counterparties, they have phone numbers and a name. Can we substitute this name in the panel "extensions" when making a call if it is in the database? CRM uses mysql

]]>https://forum.fop2.com/topic/2754/substitution-phone-number-for-a-nameRSS for NodeTue, 27 Oct 2026 21:02:32 GMTThu, 31 Oct 2019 06:28:38 GMT60<![CDATA[Reply to Substitution phone number for a name on Fri, 14 Aug 2020 14:26:15 GMT]]>

@AlanDolan said:

@Tarrence0k said:
Hello! It's interesting for me, but I am use Salesforce. Will this work for Salesforce crm?

Yes, they have a similar thing, you need to check how to customize salesforce, there are detailed instructions, follow them and everything will work out.

Thank you, really good article. I found a couple more great tips there. I think my boss will love it. 😉

]]>https://forum.fop2.com/post/11710https://forum.fop2.com/post/11710Fri, 14 Aug 2020 14:26:15 GMT<![CDATA[Reply to Substitution phone number for a name on Fri, 14 Aug 2020 13:51:02 GMT]]>

@Tarrence0k said:
Hello! It's interesting for me, but I am use Salesforce. Will this work for Salesforce crm?

Yes, they have a similar thing, you need to check how to customize salesforce, there are detailed instructions, follow them and everything will work out.

]]>https://forum.fop2.com/post/11709https://forum.fop2.com/post/11709Fri, 14 Aug 2020 13:51:02 GMT<![CDATA[Reply to Substitution phone number for a name on Wed, 12 Aug 2020 13:15:52 GMT]]>Hello! It's interesting for me, but I am use Salesforce. Will this work for Salesforce crm?

]]>https://forum.fop2.com/post/11708https://forum.fop2.com/post/11708Wed, 12 Aug 2020 13:15:52 GMT<![CDATA[Reply to Substitution phone number for a name on Tue, 05 Nov 2019 04:53:32 GMT]]>Oh, thanks. 🙂

]]>https://forum.fop2.com/post/11707https://forum.fop2.com/post/11707Tue, 05 Nov 2019 04:53:32 GMT<![CDATA[Reply to Substitution phone number for a name on Mon, 04 Nov 2019 22:06:44 GMT]]>Hi,
You should do this in the Asterisk dialplan. If you use FreePBX or Issabel, you have the Superfecta module that can check numbers over a variety of sources, including your own Mysql queries, and set the callerid name variable to the call.. FOP2 will display name/number by default with no special configs, so there is nothing to do in the FOP2 side.

Best regards,

]]>https://forum.fop2.com/post/11706https://forum.fop2.com/post/11706Mon, 04 Nov 2019 22:06:44 GMT<![CDATA[Reply to Substitution phone number for a name on Thu, 31 Oct 2019 06:45:59 GMT]]>

]]>https://forum.fop2.com/post/11705https://forum.fop2.com/post/11705Thu, 31 Oct 2019 06:45:59 GMT