is anyone getting responses to support requests ? we have had tickets open for weeks now with no helpful responses.

]]>http://localhost:4567/topic/2797/support-requestsRSS for NodeTue, 27 Oct 2026 06:42:04 GMTWed, 19 Feb 2020 13:45:00 GMT60Used to get responses not this year , Paying $500 for 'licence' and then trying to put paid work their way this is not a good look.

]]>http://localhost:4567/post/11815http://localhost:4567/post/11815Thu, 20 Feb 2020 20:41:19 GMTThe live chat just worked for me. I needed to have my license manually reset and the response was VERY quick. Agustin also told me to email directly to support@asternic.net for future support requests.

]]>http://localhost:4567/post/11814http://localhost:4567/post/11814Wed, 19 Feb 2020 18:47:27 GMTI have not had any response. In fact my open ticket was automatically closed due to inactivity after about 3 weeks.

]]>http://localhost:4567/post/11813http://localhost:4567/post/11813Wed, 19 Feb 2020 18:30:42 GMT