<![CDATA[Does FOP has skill based routing within the system ?]]>WIll FOP2 provides skill based routing:

  • for incoming call where agents with most idle will first receive the incoming call or
  • call will be routed based on skill set (eg: language or certain product skill set in technical)
]]>http://localhost:4567/topic/2807/does-fop-has-skill-based-routing-within-the-systemRSS for NodeTue, 27 Oct 2026 01:45:54 GMTWed, 25 Mar 2020 09:31:57 GMT60<![CDATA[Reply to Does FOP has skill based routing within the system ? on Thu, 30 Jul 2020 21:21:00 GMT]]>Fop2 can search user data by keyword, which could help a human agent transfer the call to the person with the right skills.
hope that helps.

]]>http://localhost:4567/post/11842http://localhost:4567/post/11842Thu, 30 Jul 2020 21:21:00 GMT<![CDATA[Reply to Does FOP has skill based routing within the system ? on Fri, 24 Jul 2020 19:02:16 GMT]]>Hello
FOP2 does not provide routing services to Asterisk.
Best Regards

]]>http://localhost:4567/post/11841http://localhost:4567/post/11841Fri, 24 Jul 2020 19:02:16 GMT