1st request;

CSV import for the Visual Phonebook and maybe a import field map i.e.

firstname <- first_name
lastname <- last_name
phone1 <- homephone

etc etc

2nd request;

Set "CALLER NAME" on transfer, my thinking behind this is

1. Call comes in
2. Receptionist does intro, asks name and call destination
3. Receptionist selects destination and clicks "Transfer"
4. Modal-popup asking for Caller "Name/Company" w/ OK button
5. On destination phone displays "John Doe - 01212121221"
6. May as well put it into the VPhonebook aswell

3rd request;

The ability to only show "CALLER NAME" (if it has one) and when you hover the "CALLER NAME" it would display the number.I've found that, if it has both, it seems to knock the layout off in IE7/IE8 as it adds a new line e.g

Line 1: John Doe         00:05:23
             012345678944
-------------------------------------
Line 2: Inactive

Hope this all makes sense, if not just let me know and I will try elaborating more on each one