<![CDATA[Display Agent Queue Penalties]]>Hi,

If possible, is there a way to at least show the agent penalties in the queues.
Best if it is possible to add penalties when adding members to queues 🙂

Thanks!

]]>http://localhost:4567/topic/801/display-agent-queue-penaltiesRSS for NodeTue, 27 Oct 2026 06:41:18 GMTTue, 14 Jun 2011 01:57:31 GMT60<![CDATA[Reply to Display Agent Queue Penalties on Mon, 27 Jun 2011 05:16:06 GMT]]>Thank you! Looking forward to the new features in the upcoming versions

]]>http://localhost:4567/post/3579http://localhost:4567/post/3579Mon, 27 Jun 2011 05:16:06 GMT<![CDATA[Reply to Display Agent Queue Penalties on Sun, 26 Jun 2011 14:26:52 GMT]]>

A tooltip on mouse over in the queues will be a great feature!
Or if not possible, just add a , to the name with the "penalty"? aesthetically im not sure if it will be okay but i guess other users would want that feature too

I have added the tooltip on 2.21 beta. It just displays the number, it is not that easy to have a multi language tooltip in this case. But at least you have something.

in my case, agents are dynamically assigned with queue penalties depending on the day and time. is it possible to add a textbox of some sort to add the penalty when adding an agent to the queue?

Well, it would be possible, but not that easy to implement, it will make the ui a little clumsy for those who do not need it. So I have to really think about the implementation and implications.

]]>http://localhost:4567/post/3578http://localhost:4567/post/3578Sun, 26 Jun 2011 14:26:52 GMT<![CDATA[Reply to Display Agent Queue Penalties on Wed, 15 Jun 2011 05:46:33 GMT]]>A tooltip on mouse over in the queues will be a great feature!
Or if not possible, just add a , to the name with the "penalty"? aesthetically im not sure if it will be okay but i guess other users would want that feature too

in my case, agents are dynamically assigned with queue penalties depending on the day and time. is it possible to add a textbox of some sort to add the penalty when adding an agent to the queue?

TIA!

Regards,

Mac

]]>http://localhost:4567/post/3577http://localhost:4567/post/3577Wed, 15 Jun 2011 05:46:33 GMT<![CDATA[Reply to Display Agent Queue Penalties on Wed, 15 Jun 2011 05:43:40 GMT]]>Hi,
How do I specify per queue ?

thanks!

]]>http://localhost:4567/post/3576http://localhost:4567/post/3576Wed, 15 Jun 2011 05:43:40 GMT<![CDATA[Reply to Display Agent Queue Penalties on Tue, 14 Jun 2011 13:33:12 GMT]]>2.20 lets you specify penalty on the queuechannel directive for every extension, 2.21 beta lets you specify different penalties per queue, also in the queuechannel directive. I will see if its possible to add the penalty in a tooltip when mouse over.

]]>http://localhost:4567/post/3575http://localhost:4567/post/3575Tue, 14 Jun 2011 13:33:12 GMT