Queue agent status updates

Reply to Queue agent status updates on Thu, 30 Jan 2020 10:38:29 GMT

londony — Thu, 30 Jan 2020 10:38:29 GMT

Sorry to wake such an old post but I'm having this problem and haven't been able to solve it.
I have Elastix 2.5 and FOP 2.28. When using Users and Devices, when I login, most of the time (but not all) the extension that was on the device continues to show it's in a call to *11 and continues to look as thought connected, and when I logoff, the state of the user appears as though still logged in and the *12 call still active (forever).
The event I see in debug mode looks correct:
127.0.0.1 <- Event: UserEvent
127.0.0.1 <- Privilege: user,all
127.0.0.1 <- UserEvent: UserDeviceRemoved
127.0.0.1 <- Uniqueid: 1580380014.8496411
127.0.0.1 <- Data: 51133,44444

Which event is it looking at?

I noticed the hangup event is usually right before it notifies the browser and the AccountCode is missing and the CallerIdNum is the new user on the device:
127.0.0.1 <- Event: Hangup
127.0.0.1 <- Privilege: call,all
127.0.0.1 <- Channel: SIP/44444-00237eb8
127.0.0.1 <- Uniqueid: 1580379756.8495839
127.0.0.1 <- CallerIDNum: 44444
127.0.0.1 <- CallerIDName: device
127.0.0.1 <- ConnectedLineNum:
127.0.0.1 <- ConnectedLineName:
127.0.0.1 <- AccountCode:
127.0.0.1 <- Cause: 16
127.0.0.1 <- Cause-txt: Normal Clearing
Any ideas?

Reply to Queue agent status updates on Tue, 21 Jun 2011 13:59:41 GMT

tasteywheat — Tue, 21 Jun 2011 13:59:41 GMT

Yes, I had to try a few variations with the user_login_out.agi to get the data formatted correctly for fop2. It seems that under this version of freePBX, the line for asterisk 1.6.0 is correct.

//if(version_compare(get_var("ASTVERSION"), "1.6.1", "ge")) {
//      $user_event_body = "\"UserDeviceAdded|Data: {$user}\\,{$device}\"";
//} else if(version_compare(get_var("ASTVERSION"), "1.6.0", "ge")) {
//      $user_event_body = "UserDeviceAdded,\"Data: {$user}\\\\,{$device}\"";
//} else {
//      $user_event_body = "\"UserDeviceAdded|Data: {$user},{$device}\"";
//}
$user_event_body = "UserDeviceAdded,\"Data: {$user}\\\\,{$device}\"";

...

//if(version_compare(get_var("ASTVERSION"), "1.6.1", "ge")) {
//     $user_event_body = "\"UserDeviceRemoved|Data: {$current_user}\\,{$device}\"";
//} else if(version_compare(get_var("ASTVERSION"), "1.6.0", "ge")) {
//     $user_event_body = "UserDeviceRemoved,\"Data: {$current_user}\\\\,{$device}\"";
//} else {
//     $user_event_body = "\"UserDeviceRemoved|Data: {$current_user},{$device}\"";
//}
$user_event_body = "UserDeviceRemoved,\"Data: {$current_user}\\\\,{$device}\"";

Now I just have to remember to replicate this change for any core FreePBX updates.

Thanks Nicolás.

Reply to Queue agent status updates on Tue, 21 Jun 2011 12:44:31 GMT

nicolas — Tue, 21 Jun 2011 12:44:31 GMT

Hi,

Running fop2 in debug (./fop2_server -X 15), I do see the user events that, I believe, should be updating the client.

127.0.0.1       <- Event: UserEvent
127.0.0.1       <- Privilege: user,all
127.0.0.1       <- UserEvent: UserDeviceRemoved|Data: 219
127.0.0.1       <- 3219
127.0.0.1       <- Server: 0

Any help would be great.
Thanks

The event is not correct, your user_login_out.agi is broken, The correct output from the event should be:

127.0.0.1       <- Event: UserEvent
127.0.0.1       <- Privilege: user,all
127.0.0.1       <- UserEvent: UserDeviceRemoved
127.0.0.1       <- Data: 219,3219
127.0.0.1       <- Server: 0

Previously, it required modifying the user_login_out.agi as per the post [url:36smhqro]http://www.fop2.com/forum/View Post 129[/url:36smhqro]. Didn't help this time.

I would try with the user_login_out.agi script you had on the other server (backup your current one just in case). But that .agi is still broken. I think it does not work for asterisk 1.8. That should be reported to FreePBX. It is a FreePBX bug.