<![CDATA[IVR View]]>Is there anyway of seeing where a caller is in a multi-level IVR?

We are looking to find out where callers are in our IVR tree. Can this be done with FOP2?

]]>http://localhost:4567/topic/889/ivr-viewRSS for NodeTue, 27 Oct 2026 06:23:31 GMTSat, 17 Sep 2011 05:23:00 GMT60<![CDATA[Reply to IVR View on Wed, 21 Sep 2011 13:06:05 GMT]]>It would not involve only fop2 but also modifying your IVR to set specific manager user events that you want to track. FOP2 can be extended/customized, but it will probably not be enough. An IVR is not a regular application but a mix of dialplan logic, applications, etc.. There is no way to define an IVR or to know what are the interesting parts to report on.

]]>http://localhost:4567/post/3937http://localhost:4567/post/3937Wed, 21 Sep 2011 13:06:05 GMT<![CDATA[Reply to IVR View on Sun, 18 Sep 2011 23:58:38 GMT]]>Thanks - any way of modifying fop2 to do this? Custom?

]]>http://localhost:4567/post/3936http://localhost:4567/post/3936Sun, 18 Sep 2011 23:58:38 GMT<![CDATA[Reply to IVR View on Sun, 18 Sep 2011 20:50:24 GMT]]>Sorry, fop2 monitors device states, not application states.

Best regards,

]]>http://localhost:4567/post/3935http://localhost:4567/post/3935Sun, 18 Sep 2011 20:50:24 GMT