<![CDATA[Add/Remove to All My Queues]]>Agents are asking for two options on their Action Submenu:

Add to All My Queues
Remove from All My Queues

Most of our agents are dynamically assigned to multiple queues and this would be a handy (and globally appreciated) time-saver.

There is also confusion with the Action submenu displaying "Add to queuename" and "Remove from queuename" lines for every queue being displayed on their panel whether the agent is allowed to join them or not. If it is not possible to suppress those lines it would be helpful to have a different icon for the queues they can actually join.

Thanks!

]]>http://localhost:4567/topic/951/add-remove-to-all-my-queuesRSS for NodeTue, 27 Oct 2026 09:27:04 GMTFri, 11 Nov 2011 18:48:53 GMT60<![CDATA[Reply to Add/Remove to All My Queues on Fri, 11 Nov 2011 23:48:10 GMT]]>Thanks for the suggestions, I will see if they can be implemented on a future release.

]]>http://localhost:4567/post/4174http://localhost:4567/post/4174Fri, 11 Nov 2011 23:48:10 GMT