Fullwallboard AGENTSREADY variable

stephenvstephenv
in Support
Hi

How is the AGENTSREADY value determined in the fullwallboard?
I grouped together 15 queues into one box and it appears to be counting them together for each queue. I have agents that are part of every queue, so the number of agents ready on the wallboard is way more than there actually is.
How can I make it ignore duplicate agents in the group?

Comments

  • nicolasnicolas
    Grouping queues will jus add up variables, it won't consolidate same agents as one. I will see if I can modify that for a future release, change won't be simple unfortunately, it will require quite some work to get it right.
    Best regards,
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