Voicemail Explorer LArge Mailbox Crash

rhartmannrhartmann
in Support
I have a user who has 180 old messages and the server crashes when they try to connect to the Voicemail Explorer.

fop2_server fails with the following error

Payload is too big. Send shorter messages or increase max_payload_size at script/fop2_server.pl line 1781.
~ron

Comments

  • nicolasnicolas
    Hi,

    Please try by disabling websockets in /var/www/html/fop2/js/presence.js (fop2 version 2.25 or 2.26) and see if the problem happens then.

    Best regards,
  • starsoftstarsoft
    we too are seeing frequent daily fop2 crashes

    Payload is too big. Deny big message (2197549743) or increase max_payload_size (65536) at script/fop2_server.pl line 1712.

    when you say disabling websockets, what exactily do you mean? our presence.js doesnt make any mention of the word socket.

    can you supply an example?
  • nicolasnicolas
    What fop2 version are you using? Since version 2.25 you have the option to disable web sockets from presence.js. Anyways, 2.27 fixes the problem, but it is not yet released (its in beta).

    http://download.fop2.com/fop2-2.27-centos-i386.tgz

    http://download.fop2.com/fop2-2.27-centos-x86_64.tgz

    Best regards,
  • AndreaAndrea
    I have the same problem, FOP2 2.26 crash frequently with this error:

    "Payload is too big. Deny big message (3438024762989167196) or increase max_payload_size (65536) at script/fop2_server.pl line 1712."

    I have already set "true" for "disableWebSocket" in presence.js but the problem is still present:

    var disableWebSocket = true;

    I've tried to upgrade to FOP2 2.27 but this version (http://download.fop2.com/fop2-2.27-centos-x86_64.tgz) doesn't accept the registration code, I can't try it unregistered because for me is essential the address book feature.

    What can I do?
  • nicolasnicolas
    Hi Andrea,

    The payload too big is EXCLUSIVELY a websockets error. So in your case, websockets are still being used. Maybe your presence.js file was cached somehow. The solution is NOT to use websockets or upgrade to 2.27. If your code is older than a year, then the upgrade has a cost, maybe that is why it is not taking your code? What is the exact message you get when trying to upgrade, does it say EXPIRED? If you try to reuse the code without an upgrade or with the old version running, then it will say that the code is not available. In any case, the payload error happens ONLY when websockets are in use, there is no payload limitations in flash xmlsockets, so be sure it is disable if you are unable to upgrade FOP to version 2.27
Sign In or Register to comment.

© Asternic Corp 2024