Call Transfers not working

jmituzasjmituzas
in Support
First off am running AsteriskNow 1.5 with upgraded asterisk to version 1.6.

All seems well, I have buttons for extensions and shows when person is on a call ! Great. But the problem is my users can not transfer calls from within fop2.

I can dial another extension - my phone rings I pick up it dials other extension. But when I select another user to transfer the caller to it does nothing. Could someone please explain to me how this should in fact work, maybe I am going about it wrong?

In short login as 6010 -> dial -> 2020 "works" -> transfer 2020 -> 6000 "does nothing"

Is what I am trying to accomplish possible, and if so could you please explain to me how to achieve this.

_______________________________________________________________________________________________

Anyways my permission file (fop2.cfg) is as shown:

[general]
; AMI definitions
manager_host=127.0.0.1
manager_port=5038
manager_user=admin
manager_secret=nmcasterisk
;event_mask=call,agent

; Daemon definitios
listen_port = 4445
;restrict_host = www.asternic.org
;web_dir = /var/www/html/fop2

; Global Config
language = en
poll_interval = 86400
poll_voicemail = 1

;master_key = 5678


; USER LIST
;user=620:1234:all
;user=621:1234:all
;user=622:1234:all
;user=623:1234all

user=6910:6910:all
user=6920:6920:all
user=2010:2010:all
user=2020:2020:all

user=2030:2030:dial,transfer,pickup
user=3010:3010:dial,transfer,pickup
user=3020:3020:dial,transfer,pickup
user=3030:3030:dial,transfer,pickup
user=5010:5010:dial,transfer,pickup
user=6000:6000:dial,transfer,pickup
user=6010:6010:dial,transfer,pickup

buttonfile=buttons.cfg

blind_transfer=1
____________________________________________________________________
part of my buttons.cfg file (what i have tried was log in as 6010 dial 2020 (worked) transfer 2020 to 6000 so I will show that part)

[SIP/6010]
type=extension
extension=6010
label=Joe Mituzas
mailbox=6010@default
context=from-internal
extenmailbox=*6010@device

[SIP/2020]
type=extension
extension=2020
label=CIO
mailbox=2020@default
context=from-internal
extenmailbox=*2020@device

[SIP/6000]
type=extension
extension=6000
label=Reception
mailbox=6000@default
context=from-internal
extenmailbox=*6000@device
_______________________________________

Any help would be greatly appreciated,

Thanks in advance,
jmituzas

Comments

  • nicolasnicolas
    Do you use find me / follow me ? If you do, to get transfers working on every situation you need to enable supervised transfers (and backport that feature into asterisk if your current version does not support it). I am working on a fix for getting blind transfers to work on freepbx findme/followme scenarios. Actually, the current beta should work.

    Best regards,
  • jmituzasjmituzas
    thanks will try, and yes we are using followme.

    Will try and let you know if it works within asterisk 1.6 as well.

    this correct? -> : bottom of fop2.cfg file:

    blind_transfer=1
    supervised_transfer=0


    Thanks for prompt reply.
  • nicolasnicolas
    You will have to redownload the beta from http://www.fop2.com/downloads/fop2.tgz as the fix for findme/followme was incorporated a week ago.

    Best regards,
  • jmituzasjmituzas
    is there a 64-bit version?
  • nicolasnicolas
    Not for the latest version with the transfer patch. I will try to make one tonight.. centos 5, 64 bits?
  • jmituzasjmituzas
    Yes, thank's much appreciated!
  • jmituzasjmituzas
    Don't mean to sound a tad bit impatient but...

    Just curious any luck with this yet?

    Your work is greatly appreciated! Great product.
  • nicolasnicolas
    Try from here:

    http://www.fop2.com/downloads/fop2-64.tgz

    Bets regards,
  • jmituzasjmituzas
    Upon installation of the new version do I just

    backup my fop2.cfg and my buttons.cfg files

    then extract and copy the contents to /usr/local/fop2 and add what I have written within in my fop2.cfg and buttons.cfg files?

    Or is there more to it then that?

    Just want to be certain that I don't break anything.

    You are a huge help! Thank You very much.
  • nicolasnicolas
    First: Backup /usr/local/fop2 (just in case).

    When you do a "make" for the beta, it will make backups of every replaced file, and it will preserve some key files, like fop2.cfg. The fop2.lic file won't be touched, so you will be fine there.

    So, you might be fine to do just a "make" and then restart fop2 and clear your browser cache and try.

    Do not forget to alter the mysql tables as stated in the README if you use the phonebook. You have to do that by hand.

    After upgrading, you can safely remove backed up files , that will have a suffix like ~ at the end (the suffix depends on your linxu distro).

    Best regards,
  • jmituzasjmituzas
    Works great! For asterisk 1.6 as well.

    Just one thing... (in case you aren't aware)
    Taken from README file:


    FreePBX Plugin

    There is available a new FreePBX plugin that makes configuring FOP2 easier. The plugin
    is named fop2admin and can be downloaded from http://www.fop2.com/download.php

    This isn't there...
  • nicolasnicolas
    Good to know... fop2admin is not there YET, as it is not officially released... It will be there soon, together with the final fop 2.1 release.
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