Queue Agents not ALWAYS shown
So, sometimes when an agent logs into FOP2 the queues won't show all agents. For instance I have a queue with 4 static agents. They are all available but the queue only shows 2 of them. I reload the panel and then SOMETIMES all 4 agents show up, no other changes made. And I THINK (but haven't verified) that they will eventually just show up on their own after a certain amount of time, sometimes quite a while.
FreePBX: 10.13.66-13
Asterisk: 13.9.1
FOP2: 2.30.03
I don't manually define any buttons, queues, or anything like that. I installed and ran through the instructions on integration of FOP2 with FreePBX. I have however upgraded FOP2 and FreePBX over multiple versions over time.
Any idea why this might happen and what I could look at to help determine the cause.
FreePBX: 10.13.66-13
Asterisk: 13.9.1
FOP2: 2.30.03
I don't manually define any buttons, queues, or anything like that. I installed and ran through the instructions on integration of FOP2 with FreePBX. I have however upgraded FOP2 and FreePBX over multiple versions over time.
Any idea why this might happen and what I could look at to help determine the cause.
Comments
The most usual reason is that the client side files (fop2.js/index.html) are not updated. It could also be that the fop2 service was not restarted after an upgrade (so you are in fact running the OLD server).
There are always slight changes in the internal FOP2 protocol, one of the changes involves the queue member listing. I have seen this happen but always related to mismatched server/client versions.
I am not ruling out the possibility of a bug, but I have a strong feeling that you might have mismatched versions of server/client.
Best regards,
Login1: everyone but login user shows in queue
Login2: only 1 user shows in queue
Login3: different 1 user shows in queue
Login4: all users show in queue except the user that was shown in login3
and so on
And then eventually sometimes the queue shows up correctly.
After performing an upgrade through the admin section I clicked the "reload FOP2" button which I thought restarted the FOP2 service.
/usr/local/fop2/fop2_server -v
What is the output?
/usr/local/fop2/fop2_server -v
What is your version?
About 24 sec after starting a VPN connection, the queue members disappear. If a call is active, the call will display even without the queue members present. They will come back with a refresh/re-login.
When I stop the VPN connection, the queue members disappear immediately.
Everything else seems to work fine other than the queue members.
Yes. The admin page says;
FOP2 Server Status: OK - Version: 2.30.03
I'm trying to run /usr/local/fop2/fop2_server -v (as root user) and it won't complete the command, it just hangs...and top shows fop2_server using 99% CPU.
Another server running this same setup does not have these issues. Very confused.