I have extension 4002 and i set 4002 to queue SALES. I set that extension automatic queue login to queue SALES
My softphone 4002 already register and 4002 already login to queue sales (see pic pic01.png on attachment) so the value AGENT_READY=1 (i think it suitable with call center)
After i click "Pause Member" on fop2, I see AGENT_READY=0 (pic02.png) --> ( i think it suitable with call center)
But if i click menu presence (DND, Out Of Lunch,Break,Meeting or Other) ,AGENT_READY value still 1 (pic03 & pic04) , why?
Can you do that, if I select menu presence except "AVAILABLE" the AGENT_READY become 0?