SQL to Update Abandoned Calls Picked up from Queue

  1. last year

    I'm sure this question has been asked, but I don't see it anywhere.

    I understand from experience and this forum that calls picked up out of the queue by an agent causes the call to become abandoned in Asternic Stats Pro.

    Is there a way, (possibly be joining queue_stats and cel?) to update the tables so historical data shows the call answered and corrects agent call stats, etc?

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