Reporting on presence changes

  1. last year

    We're using the "Change Presence Menu" plugin to track the status of users. We'd love to be able to report on these state changes - is there any way to do that (ie via accessing the underlying mysql database)? Currently we're only able to report on the queue pause/unpause events (in stats.queue_stats), but ideally we'd like to report on more granular info (ie why the agent was paused). Thanks!

  2. If you currently use fop2+asternic it should report pause reasons. You can also see it in realtime if you enabled the custom pauses option.

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