Fop2 stops updating extension status after running for a while

  1. 6 months ago

    Hi There
    We installed FOP2 with freepbx and asterisk, using device/user mode and pjsip.

    The issue we are having is the FOP2 stop updating the extension status after a while.

    We enabled the debug level to 15, and notice below error
    127.0.0.1 <- Event: PresenceStatus
    127.0.0.1 <- Privilege: call,all
    127.0.0.1 <- Exten: *80176
    127.0.0.1 <- Context: ext-local
    127.0.0.1 <- Hint: &Custom:DND176
    127.0.0.1 <- Status:
    127.0.0.1 <- Subtype:
    127.0.0.1 <- Message:

    127.0.0.1 <- Event: UserEvent
    127.0.0.1 <- Privilege: user,all
    127.0.0.1 <- Channel: PJSIP/111645-00002905
    127.0.0.1 <- ChannelState: 4
    127.0.0.1 <- ChannelStateDesc: Ring
    127.0.0.1 <- CallerIDNum: 111645
    127.0.0.1 <- CallerIDName: device
    127.0.0.1 <- ConnectedLineNum: <unknown>
    127.0.0.1 <- ConnectedLineName: <unknown>
    127.0.0.1 <- Language: en_AU
    127.0.0.1 <- AccountCode:
    127.0.0.1 <- Context: macro-user-logoff
    127.0.0.1 <- Exten: s
    127.0.0.1 <- Priority: 3
    127.0.0.1 <- Uniqueid: 1527123982.16489
    127.0.0.1 <- Linkedid: 1527123982.16489
    127.0.0.1 <- UserEvent: UserDeviceRemoved
    127.0.0.1 <- Data: 176,111645

    127.0.0.1 <- Event: DeviceStateChange
    127.0.0.1 <- Privilege: call,all
    127.0.0.1 <- Device: Custom:FOLLOWME111645
    127.0.0.1 <- State: INVALID

    127.0.0.1 <- Event: UserEvent
    127.0.0.1 <- Privilege: user,all
    127.0.0.1 <- Channel: PJSIP/111645-00002905
    127.0.0.1 <- ChannelState: 4
    127.0.0.1 <- ChannelStateDesc: Ring
    127.0.0.1 <- CallerIDNum: 111645
    127.0.0.1 <- CallerIDName: device
    127.0.0.1 <- ConnectedLineNum: <unknown>
    127.0.0.1 <- ConnectedLineName: <unknown>
    127.0.0.1 <- Language: en_AU
    127.0.0.1 <- AccountCode:
    127.0.0.1 <- Context: macro-user-logoff
    127.0.0.1 <- Exten: s
    127.0.0.1 <- Priority: 3
    127.0.0.1 <- Uniqueid: 1527123982.16489
    127.0.0.1 <- Linkedid: 1527123982.16489
    127.0.0.1 <- UserEvent: UserDeviceAdded
    127.0.0.1 <- Data: 111645,111645

    EV: error in callback (ignoring): Can't call method "setQualify" on an undefined value at script/fop2_server.pl line 13036.

    Then fop2 stop receiving the AMI event from asterisk, no log in the debug log.

    Can you shed some lights on this? Or if you need more information, let me know.

  2. 8 weeks ago

    i am experiencing the exact same issue...there is no real time status without manually restarting FOP2 but doing so every 10 minutes is not possible and the intention. This was only after we updated to 2.30 and above.
    sadly, i do not believe there is forum support for the product anymore except for occasional updates...

  3. 6 weeks ago

    i have found that this setting helped alleviate my issue with FOP2 freezing. please try this if you are testing and hopefully it works. Although i do not have a very high volume, only 40 users, it did help:

    ; Setting poll_status_mode to 1, will make FOP2 ignore most manager events and instead just monitor the DeviceStateChange
    ; event and poll for Status every time one of them is received. Experimental mode for high volume systems.
    ;
    poll_status_mode=1

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