I have found one strange data set in my report and I am confused.
I got the information from regular fop2 panel, where I found one abandoned call.
However, when I got the same report wich was taken from the full wallboard, there is no such information.
I decided to check it with Acternic Call Center Stats Pro. Indeed, there is one abandoned call. But why had it been calculated as abandoned call before it was answered?
I would like to ask you some help to understand this situation or maybe to find errors in this report.