The difference between two results of abandoned calls

  1. 3 months ago
    Edited 3 months ago by jackalbsd

    I have found one strange data set in my report and I am confused.
    I got the information from regular fop2 panel, where I found one abandoned call.
    However, when I got the same report wich was taken from the full wallboard, there is no such information.
    I decided to check it with Acternic Call Center Stats Pro. Indeed, there is one abandoned call. But why had it been calculated as abandoned call before it was answered?
    I would like to ask you some help to understand this situation or maybe to find errors in this report.

  2. 2 months ago

    Is there any chance to receive your answer?
    Thank you

  3. 6 weeks ago

    I've also came across with such an issue when abandoned calls stats in full wallboard and queue stats plugins is different.
    How comes 2 plugins have different calculation method for abandoned calls?

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