Duplicate Calls Cause Incorrect SLA Reporting

  1. 2 weeks ago

    We have noticed that we get a lot of phantom calls where a phone number will be listed twice in a queue. One call will be answered while the other sits there until we restart FOP. This then seems to turn that call into an abandoned call which can affect the SLA for that queue. We are using FOP2 2.31.21 with FreePBX FreePBX 14.0.5.28 and Asterisk 16.

    Any suggestions?

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