FOP2 with Elastix Call Center

MikekaprielianMikekaprielian
in Support
I have been using FOP with Elastix Call center, whenever agents receives calls i see the Caller Number the agent is currently speaking to. But with FOP2 all i see is *8888 + extension number. I can't trace them to see if they are really on a call or not because it just shows the code to login to the Elastix Call Center and just keeps counting how long the agent has been there on the Call center instead of an actual call. I have both of them working right now side to side to keep monitoring my agents but i want to completely stop using FOP1 to go to FOP2.

What could i change to fix this?

Comments

  • nicolasnicolas
    The next fop2 release will track better agentlogin cases. you will see the 1st line always active (the agentlogin session) and its timer, and connected calls on the 2nd line.
  • MikekaprielianMikekaprielian
    perfect thanks for letting me know!
  • MikekaprielianMikekaprielian
    I just upgraded to the FOP 2 2.20 Beta and this solved it! Now i see the actual number on Line 2 :)
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