Queue Login plugin

leemasonleemason
in Support
Has anyone tried this plugin? I have purchased and enabled it for auto-login to queues. I have agents setup to be dynamic agents in queues. if I login as one of these dynamic agents I seem to get logged into all active queues and not just the queues which the agent is set as a dynamic agent in. This is despite the fact that I have Restrict Dynamic Agents set on all queues so that only specified dynamic agents as supposed to be able to login.

Thanks

Lee

Comments

  • nicolasnicolas
    Hi Lee,

    FOP2 is not tied to FreePBX but to Asterisk.. the restrictions you mention are for FreePBX, the plugin works with other platforms too. What you can do is to use groups to restrict queue buttons for specific FOP2 users, so they can only see the queues they are dynamic members of, and in that way, they will only be logged in to those queues.
  • leemasonleemason
    I see. I will try that and see how I get one.

    Thanks

    Lee
  • leemasonleemason
    I did try this again by specifying only specific queues for a user to show/login to. I have also set this to auto-login and it works. The only problem I have is that it a bit unpredictable. Some times it will log a user in to the queues required when they login to FOP2 and then log them out when they log out. However on other occassions they either don't seem to login or don't seem to logout correctly as they are still listed as a member of the queue(s).

    Another issue, and I don't know if this is by design (possibly), is that when a users is logged in and their penalty level is changed this is not preserved across logins so gets reset back to 0 after they log out and back in again. This isn't so much of an issue but just wanted to clarify what the expected behaviour is?

    Thanks

    Lee
  • leemasonleemason
    I did try this again by specifying only specific queues for a user to show/login to. I have also set this to auto-login and it works. The only problem I have is that it a bit unpredictable. Some times it will log a user in to the queues required when they login to FOP2 and then log them out when they log out. However on other occassions they either don't seem to login or don't seem to logout correctly as they are still listed as a member of the queue(s).

    Another issue, and I don't know if this is by design (possibly), is that when a users is logged in and their penalty level is changed this is not preserved across logins so gets reset back to 0 after they log out and back in again. This isn't so much of an issue but just wanted to clarify what the expected behaviour is?

    Thanks

    Lee
  • nicolasnicolas
    What FOP2 version are you using? I recommend to upgrade to 2.30 if you didn't already. As for the problems, if you can reproduce them somehow, then I can work on a fix, if they are 'random' then it is not possible for me to do anything meaningful. Version 2.30 has some changes that relate to the queue login plugin. As a rule of thumb, if you disconnect via the LOGOUT action, then the queue logout should be done instantly. If you disconnect by closing the browser, then the logouts might take up to 30 seconds or so to be processed.

    Best regards,

  • nicolasnicolas
    What FOP2 version are you using? I recommend to upgrade to 2.30 if you didn't already. As for the problems, if you can reproduce them somehow, then I can work on a fix, if they are 'random' then it is not possible for me to do anything meaningful. Version 2.30 has some changes that relate to the queue login plugin. As a rule of thumb, if you disconnect via the LOGOUT action, then the queue logout should be done instantly. If you disconnect by closing the browser, then the logouts might take up to 30 seconds or so to be processed.

    Best regards,

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