transfer call from queue to exten
Hi,
The only resource from FOP1 which I really think I lost to FOP2 is transfer call from queue to an arbitrary extension.
My support manager uses this function in FOP1 to control the call distribuition from callcenter.
In FOP2 I can pickup a call to myself, but don't transfer a call to another extension.
Is there any way to implement this functionality in future releases?
Thanks a lot!
The only resource from FOP1 which I really think I lost to FOP2 is transfer call from queue to an arbitrary extension.
My support manager uses this function in FOP1 to control the call distribuition from callcenter.
In FOP2 I can pickup a call to myself, but don't transfer a call to another extension.
Is there any way to implement this functionality in future releases?
Thanks a lot!
Comments
It is not a priority feature right now, adding drag&drop into the interface has some drawbacks.. it is not a trivial feature to add.
Best regards,