unable to hide available/dnd dropdown in 2.24

shaks

Hi,

In version 2.23 I used to hide the dropdown for Available/DND as my 1 of my customers wants to have all phones always available. I used to this by adding display:none; to the css for #presence.

It seems this doesn't do anything in 2.24.

Is there a way to hide/remove this dropdown in 2.24?

Kind Regards

shaks

Sorry to be a pain but any ideas? I used to be able to do this in 2.23

Kind Regards

nicolas

The drop down was modified from a simple text field to a javascript/dhtml widget, so, the solution will be a little bit more involved.

I will see if I can find a fix once I get back from vacations next week.

shaks

The drop down was modified from a simple text field to a javascript/dhtml widget, so, the solution will be a little bit more involved.

I will see if I can find a fix once I get back from vacations next week.

Thanks - I'll hold fire and not downgrade just yet

nicolas

To remove the presence select box add the following at the very end of operator.css:

#presence_chzn {
display:none;
}

Best regards,

shaks

To remove the presence select box add the following at the very end of operator.css:

#presence_chzn {
display:none;
}

Best regards,

Excellent - thanks for that - I will try it later on.

Kind Regards

dhyde

I have tried the aforementioned solution (adjusting presence_chzn), and it does not seem to do anything. It seems to be deprecated at this point. I discovered one other way to hide the entire presence dropdown by adding the following to my operator.css file:

.chosen-container-single-nosearch {
display:none;
}

This new fix doesn't seem to affect anything else, but I just wanted to check with you to see if it will cause any unintended issues before I move forward.

I am running 2.27.

nicolas

It might also hide the language selection in the user settings box, have you tried that?

dhyde

Confirmed (albeit quite late; sorry, I missed your response back in March)

Changing operator.css like above also hides the ability to change the "Default Queue View" (Options: Detailed or Summary). It does not affect the Language selection.

For many setups, this side effect seems minimal to me, since most agents wouldn't even touch that setting.

Thanks!