Incoming Calls not shown on Trunk anymore

chrisgg

Greetings,

Since updating to the newest 2.4, my Trunk lines do not show the incoming callers anymore. We used to use this function for handling overflow of calls where the supervisors would "grab" calls sitting in the trunk and send them to their desks.

My configuration has not changed, it just stopped working after updating.

Anyone have any ideas?

nicolas

You have to be sure your trunk device name is generated corrected. What kind of trunk are you talking about? DAHDI? Run

/usr/local/fop2/autoconfig-buttons-freepbx.sh

Look for the generated button configuration for your trunk, check the device name in between brackets, and then check in asterisk that your trunk calls use the same device name.

Best regards,

chrisgg

Thanks for the reply, I am not sure because nothing has changed and it used to work prior to 2.24.

The generated config shows (numbers changed per my employer)
[SIP/123456789]
type=trunk
label=SIP/123456789

All calls are sent to this trunk, I see in fop2 when calls come in, it simply says X lines in use, however below that used to show the number coming in, and you would be able to click on the call and either pick it up or send it somewhere.

Nothing shows up under the trunk button now. Just how many lines are in use.

nicolas

How are you loading the panel? what url? Do you see the version number (2.24) in fop2 footer?

chrisgg

I was just having one of those days, the incoming calls were not showing on the queue, for some reason I thought they displayed on the trunk.

I have fixed it with queuecontext=from-internal on the queue lines in buttons.cfg and its showing now.

Thanks again