Queue Mambers

garyhois

We have installed the full white label product, onto a Asterisk 1.4.X with Freepbx 2.7. The system has many queues, all of which are visible on the FOP panel and where added from the freepbx GUI. All the agents are statically added within the asterisk conf files.
The Fop panel, shows the Queue, but no members.

Any ideas?

Gary

nicolas

Hi,

Install the fop2admin module for freepbx, it will fix your problem.

Best regards,

garyhois

Thanks, that worked for me
Gary

jhartacs

I am also having this problem; however I am using straight Asterisk 1.6.2 and not FreePBX. What can I do to get the queue members to show?

nicolas

Add a context=xxx line to your queue button configuration:

[QUEUE/something]
type=queue
label=something
context=some-context
extension=extension-to-reach-the-queue-in-some-context

Best regards,

jhartacs

I still can't get my members to show up.

;extensions.conf
[Queues]
exten => 7001,1,Answer()
same => n,Verbose(2,${CALLERID(all)} entering the new car sales queue)
same => n,Queue(nsales)
same => n,VoiceMail(7001@queues,u)
same => n,Hangup()

;buttons.cfg
[QUEUE/nsales]
type=queue
label=New Car Sales
extension=7001
context=Queues
tags=nsales

nicolas

You must modify the QUEUE configuration in the fop2 button configuration file, not in your extensions.conf file. As explained in the previous post. You *must* add context and extension to the button config.

jhartacs

Isn't that what I have done in the example from my previous post? The buttons.cfg has both a extension and a context. The main contexts for all the phones is "phones" and has an include statement with "Queues".

nicolas

The context for extension type buttons is not relevant.

If your problem is that a queue button is not showing queue members, it is because it is missing the extension or queue directive in its configuration. If you already place that, look for a typo. check that you are not using some #exec line that override your manual configuration. There is no other reason for not having queue members displayed on a queue button, so I know for a fact that the problem is a missing extension/context directive in the QUEUE button.

You can try to catch me on the live help and give me access to your box, so we can verify together.