Catch me on the live help during the week. If you have a problem I need an exact detail of the actions taken and the problem itself. What you say is too vague for me to help. It can be a manager permission issue (lacking originate permission in manager.conf file for asterisk 1.6 or higher), it could be improper fop2 permission, it could be incorrect button configuration if you do a manual configuration, it could be a user error because you think it should work some way but in fact it works on a different way). Choose your pick.
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