Popup alert for incoming call

fuko59fuko59
in Support
Hello

It is easy to miss to know when there is an incoming call ringing to another extension that I manage.
I know there is a popup notifying me a call when it is called to my number(extension) but I want to have it also for
my groups. Is it possible to change from any config file?

Let me explain my case.
I am like a receptionist to pick up calls for several extensions in my group.
1. Login with my Extension eg) 10000 this has All permission.
2. Incoming call to Ext. 20000.
3. My panel shows Line activity icon on Ext. 20000 blinking to notify incoming call.
4. Select Ext.20000 and click pickup.
Call flow is OK but I want to see the step3 with a popup alert same as my incoming call.

Thank you

Comments

  • nicolasnicolas
    Hi,

    Call notifications are only available for your own extension. It should be possible to hack the callbacks files and force notifications in other situations, but it is not something simple to implement.

    This should be posted as a feature request so I do not forget about it!!
  • fuko59fuko59
    Hello

    So how the receptionist knows there is a call coming to the exension?
    In my test I do not hear any sound so to pick up the call initially for the extension in my group.
    I just see the small icon blinking and I never know if I'm cheking another website or doing other task.
    Is there any sound notification setting?

    Thank you
  • nicolasnicolas
    Not sure how or why your groups are configured. If you want a sound alert right now, you could create a queue for the group, you will get sound notifications when a new call is waiting in the queue.

    As I said before, rining or connect notifications are ONLY available for your own extension.

    Best regards,
  • fuko59fuko59
    Thank you for your reply.

    Let me explain what I want to do with FOP2 using business center example.
    I am an office admin at business center and receiving calls for ClientA and ClientB.
    Admin Extension is 5000 and login the panel with that.

    1. Inbound call from PSTN to 1-111-111-1111 and that is routed to ClientA Ext1000.
    2. Admin is notified that there is incoming call to ClientA.
    --->Does Admin need to watch the panel all the time cause there is no popup/sound notification.
    3. Admin selects Ext1000 box and click pickup button. Answers like "this is ClientA"
    4. Admin selects Ext1000 box and click transfer button
    5. ClientA(1000) answers and Admin tells about the call.
    6. Admin hangs up call
    7. ClientA and the PSTN call is connected.

    If I make Queue or Ring group so that Admin extension 5000 also get ring, it might solve the problem. However, I also have ClientB and he should not be in the same group as ClientA because it's a different company and ClientB does not want hear any calls made to ClientA. In this case, what I should do is to create groups for each client like below?
    Ring Group A Extensions
    - Admin (ext 5000)
    - ClientA (ext 1000)
    Ring Group B Extensions
    - Admin (ext 5000)
    - ClientB (ext 1002)
  • nicolasnicolas
    You create a queue for each customer and limit the customer group to his queue only.

    Receptionist in the other hand can see all queues so she can pickup up an answered accordingly. Usually, answering services use queues, and sometimes just one queue and modify popups based on the DID dialed. Receptionist ALWAYS pickup and then transfer, the customer is not a queue member, calls always pass via receptionist.

    In a queue you can also setup an announcement, so receptionist can hear "call to company A" when they pickup, with no need of visual aids/tools.

    But there are no problems setting up a queue for each customer and limit display in fop2 via groups to the proper users if you still want direct calls to customer.

    Best regards,
  • fuko59fuko59
    Thank you Nicolás.

    I'm getting closer to understand the configuration using the queue but now
    I have a problem when forwarding the call to the extension in the Client's queue.

    Per your advice I created a queue Queue#300 for Admin and ClientA because
    ClientA also needs to pick up the call by himself.
    Here is the call flow.
    1. Inbound call from PSTN to 1-111-111-1111 and that is routed to Queue# 300
    2. Admin Ext 5000 and ClientA Ext1000 ring. --> I will try to set an annoucement later.
    2. Admin see the panel that call is for ClientA and picks up the call saying "Hello This is ClientA".
    3. Admin selects ClientA Ext1000 box and click "FORWARD" button.
    4. The caller is put MOH
    5. Here I see the problem : Admin hears "cannot-complete-as-dialed" and call hung up.
    -->It's supposed to dial Ext1000 and Admin is connected to Ext1000 to tell about the call.

    I confirmed FORWARD button works fine when simply forward my call to another.
    But the same problem happens when I picks up the call for my Ring Group and try to forward someone in the Ring Group.
    By clicking FORARD button, Asterisk does not dials the extension properly. It's somehow stripping off the last digit.
    For example, if forwarding extension is 5000, the sytem dials [500@from-internal:1]
    if the extension is 200, again the last one is stripped and dials 20@
    Have you ever heard of this issue? Is this nothing related to FOP?

    Thank you in advance
  • nicolasnicolas
    Hi,

    No idea what forward button you are referring to. You can transfer a call directly to the extension, not the queue, and for that you can use fop2 transfer button or your phone. What happens next is in your dialplan configuration.

    In any case, that forward button is badly configured, or your dialplan is. It is not related to FOP2 itself.
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