Label changes itself...

alexandrekelleralexandrekeller
in Support
Hi there.

I've setup my FOP2 buttons as follows, and, after I login, some buttons has its label changed from what I configured on label parameter to its extension number.

[SIP/8873]
type=extension
extenvoicemail=*32@poderamal
Label=Renata Silva
Extension=8873
Context=poderamal
Mailbox=8873@default
group=industrial

Any help is welcome.

thanks

Comments

  • nicolasnicolas
    FOP2 renames labels if the extension is a queue member, it will use the member name defined for the queue member in the queue.

    asterisk -rx "queue show"

    Do you have those names there? If so, change the names to the ones you want to show in your queue configuration.

    Best regards,
  • alexandrekelleralexandrekeller
    Some are members of a queue, but not all of them.

    For instance, this one, appear as defined on label parameter, Renata Silva, but a few seconds later, it changes to 8873.

    [SIP/8873]
    type=extension
    extenvoicemail=*32@poderamal
    Label=Renata Silva
    Extension=8873
    Context=poderamal
    Mailbox=8873@default
    group=industrial

    Thanks.
  • alexandrekelleralexandrekeller
    Is there any parameter, so FOP2 does not change buttons' labels, even if they are member of a queue?

    Thanks
  • nicolasnicolas
    Unfortunately there is not. Buttons are renamed if they are queue members.

    What is the output from asterisk -rx "queue show" on your system? You can very well use proper member names or no member names at all on those queue members?
  • alexandrekelleralexandrekeller
    What's the point on doing the same thing twice? Setting a label to a button and add a name to a member agent?

    But, OK. Thanks for tour reply.
  • nicolasnicolas
    I am not sure if I understand your question.

    The point is that in general, call centers have Agents, and those agents have names, and those names are not fixed to a particular device.

    If you have queue members, and those are fixed, then use that member name when you add queue members (FreePBX does this by default for example). It is not that hard to do, or is it ?

    What I do not see is the point of having an extension 100, then adding a queue member Local/100 with a name different than the one assigned to the extension itself.

    In any case, you have a good point, perhaps button renaming should have a toggle switch to turn it off.
Sign In or Register to comment.

© Asternic Corp 2024